Customer Service Marketing

Shannon R. Danek

*** ****** **. ** ***. ***, Washington, DC 20017

Phone: 267-***-**** ? ********@*******.***

Experience

Blackfinn Ameripub, Washington, DC - January 2015 - Current

Marketing and Promotions Intern

Sales building, promotions, and event coordinating

Cold calls for VIP booking

Assisting the construction of new late night programs such as "Ladies

Lounge"

Street Team visits to local businesses and hotels

Networking in-house and outside events

Demonstrated outstanding customer service both on the phone and in person

Union Pub, Washington, DC - May 2014 - January 2015

Server

Performed excellent customer service in high stress, high volume situations

Demonstrated exceptional organization and time management skills to perform

tasks effectively

Provided bartending coverage as needed

Foggy Bottom Grocery, Washington, DC - February 2013 - September 2013

Marketing Intern

Assisted the Director of Marketing with catering, events, and marketing

strategies and material

Executed special events that promote FoBoGro and tracked all event clients

and further research new promotional ideas.

Maintained all social media sites such as Facebook and Twitter to improve

traffic to the company pages, increase mentions, and facilitate public

promotion

Established customer loyalty programs and contests to help continue

patronage to the business such as FoBoGro (Your Own Sandwich) that helped

increase Twitter traffic and Facebook participation.

Abercrombie & Fitch, Langhorne, PA - June 2012 - August 2012 & December

2012-January 2013

Model/Sales Associate

Projected the company image by modeling all of the current A&F "looks" of

the season

Provided a high level of customer service to all customers and co-workers

Greeted and assisted customers with wardrobe selection, purchases and

returns

Distributed store promotional material.

Education

The Catholic University of America, Washington, DC

Marketing (B.S.B.A.)

Skills

Microsoft Power Point, Word, Access and Publisher, Request for Proposals,

Mac, Google Adwords, and basic HTML, social networking, public speaking

References Available Upon Request

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