Human Resources Customer Service

Kristie L. Holden

*** ********** *****, *******, ** 28376

910-***-**** ***************@*****.*** www.linkedin.com/pub/kristie-

holden/a0/27b/759

Human Resources Generalist

Versatile, driven Human Resources Generalist with extensive experience

processing and onboarding new hires, administering benefits, resolving

conflicts, and advising management on employee relations issues. Maintains

accurate, up-to-date records and ensures proper implementation of policies

and procedures. Devises process improvements to enhance performance and

productivity, decrease wait time, and improve customer service. Engages in

cross-functional collaboration to develop strategic plans, administer

corrective or disciplinary action, and resolve issues in compliance with

legal regulations.

Core Competencies

Onboarding ~ Personnel Management ~ Strategic Planning ~ Conflict

Resolution ~ Problem Solving

Eligibility ~ Policies & Procedures ~ Customer Service ~ Process

Improvement ~ Benefits Enrollment

Data Analysis ~ Report Generation ~ Database Management ~ Workforce

Planning ~ Exit Interviews

Change Management ~ Training & Development ~ New Hire Orientation ~

Compliance ~ Payroll

Professional Experience

Lockheed Martin, Joint Special Operations Command (JSOC), Fort Bragg, North

Carolina

Administrative Support Senior Specialist 2011 - Present

Defense Support Services, LLC, JSOC, Fort Bragg, North Carolina

Senior Logistics Analyst 2010 - 2011

Manages daily clerical and administrative services in coordination with

onboarding processes. Generates weekly status reports and tracks office

finances. Quickly and efficiently responds to inquiries and concerns

regarding operations as well as implementation of policies and procedures.

Gathers and processes required information to assign security clearance.

Supervises two direct reports.

. Streamlined onboarding process resulting in decrease of processing time

from 10 days to two days and allowing for seamless transition of

personnel.

. Completes onboarding for approximately 600 employees per year including

issuing equipment, verifying clearances, scheduling medical appointments,

inputting payroll information, and maintaining accurate documentation.

. Input passport data from 335 new employees ensuring 100 percent accuracy.

. Conducted orientation on command policies and procedures for 281 new

command members registered for the Indoctrination Course.

. Grants access to restricted areas per security requirements and escorts

visitors to these areas.

. Issues identification and access cards and updates personal information

within 20 minutes resulting in decreased wait time.

United States Army, Fort Bragg, North Carolina

Senior Human Resources Manager 2009 - 2010

Advised management and employees on employment benefits and processed

enrollment. Recommended improvements for performance management programs

and incentive awards to improve employee engagement and productivity.

. Consulted with employees on eligibility and use of sick leave,

compensatory time, leave without pay, military leave, and absence without

leave.

. Counseled management on appropriate handling of sensitive issues and

conflict resolution to ensure compliance with legal policies and

procedures. Advised on disciplinary and corrective actions.

. Coordinated processing of military retirements and separations as well as

voluntary and involuntary outbound assignments.

Senior Human Resources Manager, In-Processing 2008 - 2009

Spearheaded in-processing activities for multiple headquarters encompassing

thousands of personnel. Accountable for managing all cases involving Absent

without Leave (AWOL) and Returned to Military Custody personnel according

to proper protocol.

. Devised a process to seamlessly integrate 800 additional personnel and

transfer all actions, awards, and assignments accordingly.

. Determined placement for more than 8,000 newly arriving personnel and

reviewed all personnel files to verify accurate and up-to-date

information.

Administration Officer, Pentagon 2006 - 2008

Maintained administrative and travel calendars to schedule appointments,

meetings, trips, conferences, and other activities. Filed travel vouchers

and managed a 16-vehicle fleet. Prepared weekly time and expense reports

and arranged civilian awards.

. Managed $921,813 budget as Government Purchase Cardholder. Tracked all

expenditures and approved acquisition of resources.

. Analyzed and maintained communications system to support emergency

operations and ensure secure transmission of information. Retained

accurate inventory of equipment.

. Resolved issues with Common Access Cards and security compliance

documentation to maintain safety and security of various areas and

provide access for authorized personnel only.

. Orchestrated processing of new hires, transfers, resignations, and re-

study actions. Handled sensitive and classified information with

discretion.

Strength Management, Enlisted Assignments 2004 - 2006

Collaborated with management to determine human resources strategies,

evaluate personnel readiness and strength levels, implement policies and

procedures, and oversee daily operations. Directed a five-member team

serving 27,000 personnel.

. Updated database to track deployment of more than 500,000 personnel to

Kuwait and maintain accurate rosters. Ensured duration and frequency of

deployment aligned with military standards.

. Organized transfer of personnel to appropriate positions according to

vacancies, need, and training. Identified and closed internal performance

gaps through effective corrective action and shifting of personnel.

Regularly monitored staffing numbers to ensure appropriate coverage.

Additional Professional Experience

Independent Notary Signing Agent 2005 -

Present

United States Army

Administrative Supervisor (Izmir, Turkey)

2003 - 2004

Operations Manager (Fort Carson, Colorado)

2000 - 2003

Team Member (Heidelberg, Germany)

1997 - 2000

Professional Affiliations & Conferences

Society for Human Resource Management (SHRM), Member

Triangle Society for Human Resource Management (TSHRM), Member

Fayetteville Society for Human Resource Management, Member

National Notary Association (NNA), Member

American Association of Notaries, Member

Education & Certifications

Professional in Human Resources (PHR) Certification, In Progress

Bachelor of Arts in Management

American Military University, Manassas, Virginia

Concentration in Human Resources Management

Associate Degree in General Studies

Central Texas College, Killeen, Texas

Notary Public Certification

Contact this candidate