ALINA MENEZES

*** **** ***** #**** ***********, ON L5B 3Y4

acpzoq@r.postjobfree.com 905-***-****

OBJECTIVE: A Career Opportunity as a Customer Service Representative/Inside Sales Representative

SUMMARY OF QUALIFICATIONS

A highly experienced Customer Service and Sales Representative

Strong interpersonal skills, problem-solving ability and an excellent communicator

A conscientious, responsible, organized, hard-working, positive individual

Ability to work under pressure, set priorities and meet deadlines

Self-motivated, works well as individual or a team player

Dedicated to achieving organization’s goals

Experienced in working with Microsoft Office – Word, Excel, Outlook, Internet, PBS, DAX etc.

Fluent in English and Portuguese languages

WORK EXPERIENCE

Sales

Sold Classified/Retail advertisements to existing and prospective customers

Cold-called prospective clients for additional business

Negotiated price/quantity and upsold advertising

Achieved excellent sales results – up to $5,000+ sold weekly

Arranged detailed preparation of ads for advertising in newspapers

Developed customer base and increased sales by regular follow-up with clients

Customer Service

Excellent customer service provided in person, by phone or e-mail to existing/new customers

Processed payments (VISA, MC, AE, Cash or Debit) – made bank deposits

Typed business correspondence, sales reports and memorandums

Answered telephone/switchboard inquiries (14 lines)

Changed banking information and picked up outstanding premiums from clients’ accounts

Ordered loan, dividend, special cheques and supplies

WORK HISTORY

Sales Representative Metroland Media Group 2003-2012

Customer Service Rep. Canada Life Assurance Company 1999-2001

Customer Service Assistant The Mutual Group 1992-1998

EDUCATION & TRAINING

Graduated from West Toronto Secondary School – Diploma – Toronto, ON

Major course content: Business Communications, Typing (5 yrs.) English, Law

Business Training: Life Office Management Association courses – 1, 2, 3 & ACS

Obtained Life & Disability license – 1988

Brian J. Fleming Adult Learning Centre – Computer and Software applications

Certificate of Achievement – Information Communication Technology in Business

References available upon request