Customer Service Representative
Resume:
Lady Ann Gomez
Peachtree City, Georgia, United States 30269
Tel: 610-***-**** Email: *********@*****.***
Education Jun 2014 ~ May 2016
Keiser University
Bachelor of Accountancy, Accounting
In pursue of Bachelors Degree
Aug 2009 ~ Dec 2013
Northampton Community College
General Studies
Part-Time Student
Aug 2005 ~ Jun 2009
Liberty High School
High School Diploma, Business Finance
Certificate in Business Finance
Silver cord for Community Service
Experience Jan 2015 ~ May 2015
The Hartford
Customer Service Representative
- primary Customer Service contact with agents,
insureds and internal customers
- taking payments, reviewing billing transactions,
issuing proof of insurance and making policy changes
associated with those processes
- review the problems/concerns of the caller
- meet and maintain performance standards and work
towards self and team improvement
- handle high stress calls with professionalism
- adapt to the changes that may impact the company
or the department
Jun 2012 ~ Jan 2015
CoWorx
Quality Analyst
- Deal with pertinent documentation
- Conduct e-mail to respond to team members
- Create folder & file documentation
- Answering inbound calls listening to, scoring, and
quality controlling calls and chats on a daily basis
- Utilizing the electronic system to assist customers
with activating or exchanging their devices
- Utilization of Excel for the scoring of calls and
maintaining reports
- Meeting and exceeding the monthly sales and
quality quota
- Coaching agents daily on the quality of their calls
and sales to help them improve in all aspects
individually or in groups
Oct 2011 ~ Jun 2013
Victoria's Secret
Cashier
- Customer Service
- Processed transactions
- Placed In-Store online orders
- Sorted returns In-Store & online
- Followed daily routines
- Kept area well organized
- Worked great with team and individually
- Fast paste & efficient work
May 2007 ~ Sep 2011
Dorney Park & Wildwater Kingdom
Team Lead
- Customer Service
- Cashier & cash handling
- Conduct employees schedule & handle budget
hours
- Inventory
- Trained other employees
- Resolve complaints & other issues
- Issue refund and overrides
- Multitask
- Worked great with team and individually
Skills - Microsoft Word, Outlook, & Excel
- Order Manager, Order Track, Telegence, YODA
- Client, TABS, Cafè, FaxBack, IKE, iConnect, Idars. APL
Imaging, Work Tools Suite
- Team lead skills
- Strong customer service skills
- Type rapidly & efficient
- Great listening skills
- Multitasking
- Extremely organized & self motivated
- Productive
- Adapt to any situation & make the best decisions
Language Spanish Professional working proficiency
References Josseline Guevara - Coworx
******.********@*****.*** / 484-***-****
Coworker
Anthi Mitakos - The Hartford
*****.*******@***********.*** / 610-***-****
Supervisor
Nadia Grant-Botchway - Coworx
Colleague at Coworx as a Quality Analyst
Camar Mixon - CoWork
***********@*****.*** / 973-***-****
Supervisor
Contact this candidate