Eduardo Lopez

786-***-****

acpzm6@r.postjobfree.com

OBJECTIVE A stable and challenging position which will allow the

opportunity for growth.

SOFTWARE LOTUS NOTES, CRYSTAL REPORTS, MICROSOFT SUITE, ADOBE ACROBAT,

AS400, SIEBEL.

EMPLOYMENT

04/13 - Present Royal Caribbean International, Miramar, Florida

Shoreside Group Representative

Currently providing support in the groups area. Worked in the

Coupon Redemption Area booking drink packages and excursions,

applying shareholder benefits, doing workflows and applying

bonus commissions and crown and anchor discounts to bookings.

Worked as Spanish Cruise Rep creating and maintaining

reservations, taking payments, quoting pricing, enrolling guests

in crown and anchor membership, booking gifts and gear.

06/12 - 03/13 Delvi Inc, Doral, Florida

Warehouse Associate

Responsible for keeping inventory of all goods received for

export to Panama Supermarkets. Worked in receiving counting and

verifying item totals, obtaining size and weight and dollar

amounts. Responsible for all data entry into inventory

application. .

04/12 - 09/12 Walmart, Hialeah, Florida

Stocking Clerk

Worked the night shift stocking aisles at the neighborhood

market store in Hialeah.

11/11 - 01/12 Macy's, Kendall, Florida

Sales Associate

Worked in the Women Shoes Department as a sales person handling

customers. Knowledge of shoe inventory and the Point-Of-Sale

cahier system was required. The POS system also allowed search

of items in all the stores at customer's request, handling

shipping as well as all cash registers functions.

06/11 - 10/11 Advanced Protection Services, Doral, Florida

Sales Representative

Worked with leads provided by 'SalesGenie' and 'Hoover's'

software to do telemarketing outbound and set appointments for

ADT alarm systems sales with customers for the business and at

home.

07/10 - 10/10 Postal Services Today, Hialeah, Florida

Postal Services Clerk

Worked with 'PostalMate' software to issue routing bills for

both air and ground postal services. The postal service

providers were UPS, FEDEX, DHL and USPS. Responsible for

distribution of incoming mail for PO box customers on a daily

basis. Worked with Microsoft and adobe/acrobat software to

create business cards. Responsible for the cash register and

balancing both the 'begin' and 'end-of-day' cash balances.

Responsible for opening and closing the store and maintaining

inventory of supplies.

8/97 - 2/09 Florida Power and Light, Miami, Florida

Information Technology Specialist

Developed several customer services applications using CICS

transaction server and DB2 to send customer information and

Email documents to customers via the Web. Developed Lotus Notes

applications for project tracking purposes and Crystal Reports

applications using Oracle for the customer billing area.

3/90 - 8/97 John Alden Systems, Miami, Florida

Database Specialist/ Data Analyst

Worked as a Database Specialist that was responsible for

development and implementation of DB2 projects using Platinum

tools. Worked as a Data Analyst that was responsible for full

development and implementation of knowledge based applications

using CASE tools like Key for enterprise and Knowledgeware.

EDUCATION

9/80 - 1/83 Pace University, New York City, New York

Information Technology

7/77 - 5/79 Fordham University, Bronx, New York

Business Administration

REFERENCES Available upon request

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