Customer Service Manager

Shawn Salyers Information Technology Manager

Internet

Server Applications ~ Virtual Environments ~ Project Management

Solutions-focused IT professional with in-depth knowledge and hands-on

experience in project management, system development and design, client

relations, and team collaboration. Well aware of the importance of system

security, functionality, and the ability to improve the infrastructure

without compromising daily operations. Proven analytical strategist skilled

in successfully navigating the latest techniques and tools as well as

listen to the needs of clients. Technologically savvy and continually

focused on driving solid results while promoting innovation across business

lines to facilitate network improvement, compliance, new comprehensive

approaches. Areas of Expertise include:

Full Development Internet Server Applications Team Collaboration

Lifecycle

Project Management Virtual Environment Development Strategic Migration

Planning

Staff Management & Technical Documentation & System Maintenance &

Motivation Deliverables Upgrades

Experience & Notable Contributions

INgage Networks ( Naples, FL ( 2008 - Present

Finds and implements enterprise social software solutions and services for

businesses and the government

Director Technical Operations

Direct and participate in cross-functional teams in administration,

customer service, database administration, and enterprise level web farm

maintenance. Execute configurations, setup, internal development

maintenance, quality assurance, and customer acceptance environments as

well as configurations and setup of F5 load balancers. Oversee SLAs for

wide range of Fortune 100 companies, maintaining 99.999% up time. Plan and

implement smooth system migrations covering clustering services and Active

Directory. Devise dedicated secure environments for key clients from

initial planning stage to hardware acquisition, installation, and

configuration.

. Contributions & System Development:

. Architected and helped implement a completely seamless migration from

physical to virtual services using Microsoft Hyper-V with absolutely zero

client downtime.

. Skillfully negotiated renewal contract for the datacenter, leading to a

tremendous 50% reduction in costs without impacting services.

. Designed and executed two dedicated host environments on behalf of a

globally recognized Fortune 100 company.

. Launched a highly effective multi-level backup strategy, enhancing system

integrity and reliability by preventing data loss.

DatafFinity networks ( Naples, FL ( 2007 - 2008

Online marketing company specializing in lead generation for its business

clients

Network Manager

Led daily administration of a large farm consisting of Linux-based servers.

Spearheaded challenging migration from internally hosted servers to a

datacenter with no system downtime. Ensure continued system integrity and

efficiency through deployment of new servers, and regular LAN maintenance.

Monitored and participated in all facets of security at all levels using

protective firewalls, VPN, Kerberos, and development of strong passwords

policies. Initiated system-wide authentication using Active Directory

across all desktops, servers, Windows, Linux and Mac.

Key Accomplishments:

. Reconstructed and updated the entire infrastructure to comply with

current industry standards and best practices.

. Initiated SSO platform wide, consisting of multiple systems such as

Windows, Apple, and Linux workstations and servers.

. Transitioned the entire hosting environment from on premise to a more

secure hosting facility to safeguard system reliability and integrity.

Onsite services group ( Davie, FL ( 2002 - 2007

Supports small to medium-sized businesses through onsite network design,

installation, and maintenance

Technology Consultant

Key Accomplishments:

. Supported multiple datacenters maintaining servers, network equipment,

firewalls, and VPN connections on behalf of business clients spanning

across multiple industries.

. Astutely negotiated major hardware acquisitions as a representative of

the client, obtaining significant savings and bolstering revenue.

Nintech, Inc. ( Davie, FL ( 2000 - 2002

Provides strategic planning, design, and onsite service of networks for

businesses and organizations

IT Project Coordinator

Headed team of 5 onsite service technicians on multiple projects, including

tactical scheduling, customer service, in addition to comprehensive network

design and implementation.

Key Accomplishments:

. Installed of a complex network infrastructure for a key non-profit

organization, implementing all voice and data cables covering 50,000

square feet of the building.

. Independently designed and initiated a multinational network for a Miami

based stevedoring company.

Professional Development & Training

Technical Skills

Windows XP ~ Vista ~ Windows 7 ~ Windows 2000 ~ Server 2003 ~ Server 2008 ~

Server 2012 ~ Small Business Server ~ Microsoft SQL ~ ITS 5 6 7 7.5

8 ~ SPLA ~ SAN ~ iSCSI

Active Directory 200*-****-**** 2012 ~ Mac OSX & OSX Servers ~ Linux

- All RedHat Tools ~ Apache ~ MySQL ~ PostgreSQL ~ BIND ~ Postfix ~

Sendmail ~ FTP ~ Kerberos

Simple File Sharing ~ Commercial Webhosting Setups ~ Enterprise Level Web

Farms ~ F5 Load Balancing ~ SonicWALL ~ Cisco IOS PIX & ASA Line ~

Microsoft Hyper-V - System Center Virtual Machine Manager VMware

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