Customer Service Technician

**** ** *** ****** ***** 786-***-****

Miami FL **175 E-mail ***********@*****.***

George Pino

Objective

I am a highly responsible individual with diversified technical experience seeking a challenging position with

a well-established company. Always providing the upmost experience in customer service, including

learning and adapting to all types of working environments.

Summary of Qualifications

Provide daily application and interface support and always being available to be on call after hours as

required. Lead multiple medium to large scale implementations of assigned systems with minimal guidance

from Corporate Director, Manager or Supervisor. Identify, research, evaluate enterprise applications and

technologies to promote the tactical and strategic Information Technology initiatives throughout Baptist

Health. Primary involvement with Nursing and Ancillary Documentation System implementation

I have completed and passed all my technical tests at BellSouth such as Basic Electricity, GQT, Digital

Electronics and Computer Fundamental qualifying me to work as a Digital Technician, Service Technician,

Facilities Technician and Outside Plant Technician.

Experience

WESTERN DIGITECH, Miami, FL

October 2014 - Present

Technical Support Analyst II

• Diagnose and repair software and system issues involving software, hardware, and network

performance ;

• Windows 7 32bit-64bit registry remediation and compatibility, Equipment inventory and control PC

builds;

• Lotus Notes Troubleshoot / break-fix all issues, while resolving day-to-day tickets., setup new hires,

client moves, Notes migrations, transfer NSF, INI and ID files, installation and repair, Sametime

support, synchronize mailbox with Blackberry, Android and Apple devices;

• Avaya communicator management and configurations;

• Symantec configurations;

• ServiceNow and Connect-wise ticketing system;

• Setup VDI workstations and troubleshooting WYSE and VM clients;

• Re-imaged old HP computers with Ghost, installing new computers;

• Supported managers with Citrix issues; and

• Responsible for maintenance of hardware for all PCs/systems: removing/ordering/replacing

DEVASH Technology, West Palm Beach, FL

February 1.2013 - Present

IT Support Manager

• Designing and configuring hardware and software architecture to meet capability load and performance

needs for Oracle, SQL, and Firebird DB;

• Write proposal documents and specifications detailing requirements, solutions and deliverables;

• Pre and post-deployment support, including providing technical assistance to clients on consultancy-

related issues;

• Deployment of Software and\or Hardware to Client sites as directed by project scope; and

Basic to complex troubleshooting

•

George Pino Resume Page 1 of 2

Baptist Health South Florida, Miami, Florida

March 2008 – January 2013

IT Business Analyst/Engineer .

• Administration, support and training of all mobile EMR systems. Supporting an infrastructure of senior

clinical staff members including physicians, clinicians, and nurses spanning 6 major hospitals,

numerous urgent care centers totaling over 1000 workstations.

• Maintain application security in order to protect patient and client privacy as per HIPAA, SOX, and other

regulatory agency perspectives

• Install set-up and repair of computers, printer and software.

• Maintain and cleaning of equipment

• Assist as needed with the setting up videoconferencing, telemedicine and any other media related

services

Sound Advice, Miami, Florida

December 2006 – December 2007

Installer Service Tech

• Install and service home theater systems

• Install Direct TV satellite equipment, align dish, install multi-switches, powered and standard if needed

• Install custom home automation equipment, as well as program these systems per customer request

• Installation of wired and wireless Computer networks and telephone systems

I have the tools required to perform these procedures, including notebook computer to program and

troubleshoot these systems.

Sound Components, Miami, Florida

November 2004 - March 2006

Installer Service Tech

• Install and service home theater systems

• Install Direct TV satellite equipment, align dish and installed multi-switches, powered and standard if

needed

• Install custom home automation equipment, as well as program these systems per customer request

• Installation of wired and wireless Computer networks and telephone systems

BellSouth Telecommunication, Miami, Florida

June 1999 - August 2004

Machine Operator

• Fill out work-orders and locating problems on phone lines

• Operating and maintaining Directional Boring Machine for laying cable such as, 50, 200, 500 pair cable

as well as fiber optic cable

• Provide customer service information to subscriber when Customer request

Wire Technician

• Prewriting and installing interfaces on new homes and buildings with phone lines

• Provisioning service for new homes with TechNet from ONU or Remote Terminal for subscribers

• Locating faults, short or grounds, (troubles) on existing Phone service for subscriber

• Provide customer service information to subscriber when Customer request

George Pino Resume Page 2 of 2

Zephyrhills, Miami, Florida

August 1990 – July 1998

Administrative Assistant

• Responsible for setting up meetings

• Knowledge of filing procedures

• Responsible for maintaining an organized filing system

• Responsible for managing A/R, A/P and billing procedures

• Knowledge of preparing templates and office forms

• Payroll

• Maintaining inventory of equipment and water in company inventory system on computer excel.

Driver

• Setting up and delivering water to customers

• Maintaining and rerouting delivery book of daily routes

• Collecting cash from customer that where past due or wanted to pay on accounts

• Keeping daily inventory of my truck and what I needed for deliveries for that particular day

• Maintaining truck safety checking brakes, tires, etc

Education

Miami Dade Community College

Bauder College

Skills

Windows XP

Microsoft W ord

Excel

Project Management

Software and Hardware Support

Application Deployment and Debugging

License Management

On-site Repair

Helpdesk Support

CDL Class B License

Bilingual (English and Spanish)

References

Available upon request

George Pino Resume Page 3 of 2

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