Customer Service High School
Resume:
Lavelle M. Graves Sr.
Garfield Hts, Ohio 44125
*********@*****.***
Objective: To obtain a career within your organization that enables me the ability to utilize
my strong leadership skills and customer service background to create a great work
environment and improve your overall customer experiences.
Work History:
Quaker Stake & Lube
Corporate Trainer/Server
2006-Currently
Traveling to new stores to assist with the opening process.
o
Training new hires in all aspects of the restaurant such as servers, cooks, bussers,
o
store managers and general managers. Also training all areas of the restaurant such
as the kitchen, bar and back office.
Preparing tables, laying out napkins and utensils, making sure the condiments are
o
refilled, performing all other preparation tasks.
Staying updated on current menu choices, specialties and menu deviations, knowing
o
if the kitchen staff is running out of any items
Handle the table bookings, direct customers to their tables, presenting menus,
o
suggesting dishes, assisting in drink selection, informing customers about food
preparation details, communicating specific customer needs to the cooks.
Maintaining proper dining experience, delivering items, fulfilling customer needs,
o
offering desserts and drinks, removing courses, replenishing utensils, refilling
glasses.
Prepare mixed drinks for service to our customers.
o
Obtaining revenues, issuing receipts, accepting payments, returning the change.
o
Performing basic cleaning tasks as needed or directed by supervisor.
o
Greet all guests and owners warmly with an appropriate greeting.
o
Red Robins
Server trainer/Bartender
2006-2008
o Maintaining proper dining experience, delivering items, fulfilling customer needs,
offering desserts and drinks, removing courses, replenishing utensils, refilling
glasses.
o Prepare mixed drinks for service to our customers.
o Training new hires on all aspects of the restaurant
o Staying updated on current menu choices, specialties and menu deviations, knowing
if the kitchen staff is running out of any items
Red Lobster
Server trainer
2003-2006
o Greet all guests and owners warmly with an appropriate greeting.
o Maintaining proper dining experience, delivering items, fulfilling customer
needs, offering desserts and drinks, removing courses, replenishing utensils,
refilling glasses.
o Training new hires on all aspects of the restaurant
o Staying updated on current menu choices, specialties and menu deviations,
knowing if the kitchen staff is running out of any items
Education:
John F. Kennedy High School Diploma earned
Skills:
Excellent oral communication skills
Ability to work in all weather environments
Positive interpersonal skills
Great Customer Service Skills
Efficient with Microsoft word and excel
Excellent Facilitator/Trainer
Great with overcoming customer objections and resolving issues
Contact this candidate