Customer Service Human Resources
Resume:
D. J. Davis
*** *****’s Mill Drive Columbia, SC *9223
**********@*****.***
Business Professional
My goal is to promote and support employee development and organizational effectiveness by providing efficient and effective Human Resource processes.
PROFESSIONAL PROFILE & ACCOMPLISHMENTS
Implemented coaching changes across the board for a Fortune 500 company.
Launched new hire orientation programs, spanning medical and dental benefits, short/long term disability, life insurance, and leave of absence processes
Worked closely with senior management and HR Director for a Fortune 500 company.
Prepared specialized reports for staff as it related to the progress of new projects and business initiatives.
Successfully managed and tracked strict attendance policies resulting in several terminations.
Facilitated a monthly round table to identify and resolve departmental problems.
Collaborated with human resource managers, recruiters, and hiring managers to generate offer letters and individual employee benefits packages
EDUACATION
Webster University, Columbia, South Carolina
Masters in Business Administration Current
Webster University, Columbia, South Carolina
Masters in Human Resource Development March 2015
Newberry College, Newberry, South Carolina
Bachelors Psychology
SOFTWARE
CES, FIPS, PIRS, SAP, Group Individual Library, Live-Ops, DDS, Desktop, Comtec, AMMS, Caremark,TAO, I2K, Vision, Microsoft Word, Excel, Power Point, Adobe Outlook, Lotus Notes, Accuterm
EMPLOYMENT
Wrights Care Services
Child Service Professional 2015-Current
Advocate for the interest of kids in the community by bringing concerns regarding the child’s health, education and mental health to the appropriate professionals to ensure that the child’s needs in these areas are met
Supervise and monitor the safety of children in their cares
Organize activities so that children can learn about the world and explore interests
Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
Keep records of children’s progress, routines, and interest
Assist children with maintaining satisfactory hygiene
Blue Cross & Blue Shield/National Alliance
Membership Analyst 2013-2015
Produce health and dental benefit booklets using customized language and group structure
Co-drafted benefits policies and update of established benefits language
Coordinate with marketing representatives, underwriting department, and quality control
Drafted and managed various legal documents
Oversaw departmental compliance program
Extensive database and workflow management
Blue Cross & Blue Shield/Companion Benefit Alternatives
Membership Analyst 2012-2013
Acted as Supervisor in lieu of my direct report’s absence
Created policies and procedures for departmental use
Responsible for internal and external conflict resolution
Co-Chaired bi-weekly team meetings
Implemented provider technical education training
Blue Cross & Blue Shield/Blue Choice Health Plan
Member Service Specialist 2007-2012
Educated members about their insurance policies by providing accurate information pertaining to benefit and claim inquiries
Provided prompt response to calls, emails, web, and written inquiries
Displayed knowledge of multiple systems while verifying properly loaded controls to ensure effective claim adjudication and member eligibility
Identified trends, analyzed cause and effect, and made recommendations for improvements
Consistently maintained departmental goals for productivity, quality, and timeliness standards
Komatsu Utility of Newberry South Carolina
Customer Service Representative 2004-2006
Help established improvements in customer service and company’s products
Managed a high-volume workload within a deadline-driven environment
Maintained customer and vendor relations
Oversaw facilities management
Handled and monitored customer incident reports
Verizon Wireless of Greenville South Carolina
Customer Service Supervisor 2002-2004
Assisted human resources with recruitment, interviewing, and selection of new hires
Assisted managers and employees regarding human resources policies, procedures and practices
Processed all necessary paperwork and documentation in order to pay employees in a timely manner
Informed employees of Family Medical Leave Act (FMLA) practices when necessary
Performed quality control audits to evaluate accuracy and effectiveness of the departmental functions
Effectively resolved issues by providing employee relations support, guidance and counseling to employees and management
Assisted human resources with internal investigations regarding employee grievances and complaints
Coordinated and conducted staff training sessions
Implemented monthly and quarterly performance reviews
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