Customer Service Manager

Roxanne Eneria Sangalang

*** ******* **. **** ****., Angeles City

Contact No. 092********

**********.******@*****.***

Objective

To contribute further on the development of your esteemed organization through active participation in

company operations in ways that will enable me to enhance my skills and knowledge and to provide an

opportunity for professional development and career growth.

Qualifications

Multi-tasking, hardworking, can meet deadlines, and functions well under pressure.

Job Description

PROJECT SUPERVISOR

1. The Project Supervisor responds to, supervises and completes work requested through Unscheduled Work

Requests that involve labor and equipment.

2. Performs job walks for requests involving transportation, labor and equipment and sampling as needed.

3. Interview, select, and maintain an effective work force.

4. Manage and evaluate project needs, timeframes, and costs for the market.

5. Interface and coordinate with operations and account management to ensure specs meet needs of customer

and operations.

6. Develops scope of work for special projects.

7. Manage and monitor workflow within operations.

8. Recommend solutions and changes for improving service levels.

9. Communicate effectively with employees regarding benefits and other changes which affect employees.

10. Ensure prompt and accurate completion of all service requests by customers.

11. Manage and evaluate record center operations.

12. Interface and coordinate with customer service and account management.

13. Research and resolve service issues and implement solutions.

14. Provides instruction and audience as required.

15. Manage department performance through motivation, monitoring, and coaching.

16. Build internal and external relationships through exceptional problem solving, ownership and follow-

through.

17. Model exemplary customer service behaviors.

18. Establish and consistently meet/exceed department service goals & objectives.

19. Consistently meet/exceed customer service standards and act as the “voice of the employee”.

20. Accurately process operational data and employee information.

Working Experience:

MONDELEZ INTERNATIONAL

Accord-Aces Inc.

PROJECT SUPERVISOR

Up to present

SunHun Corporation

Corporate Secretary

Manibaug, Paralaya Porac

March 2010- August 2011

Holy Angel University

Student Aide

Angeles City

2009- 2010

Brightwoods International School

Non Teaching Personnel

Pandan, Angeles City

2007-2009

Educational Attainment:

COLLEGE: Holy Angel University

Sto. Rosario Street, Angeles City

B.S. in Office Administration

2005-2011

SECONDARY: Angeles City National Trade School

Friendship Hi-way, Angeles City

Special Skills

Computer Skills

Computer Speed (25 words a minutes)

• Power Point Presentation

• Internet Researching

• MS Excel

• MS word

• Desktop Publisher

References;

Dean Jade Ballada

Territorial Distributor

Mondelez International

Leida Trinidad

Sales Operational Manager

Midlands Distributor Inc.

Lito Lampano

Account Head

Accord Aces Inc

Mr. Sun Young Kim

General Manager

Sun Hun Corporation

Mr. Daniel Macapagal

Librarian

Holy Angel University

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

ROXANNE E. SANGALANG

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