Customer Service Assistant
Resume:
Curriculum Vitae
of
Valerie Mmatshepo Sathekge
PERSONAL
DETAILS
Name: Mmatshepo (Miss)
Valerie
Surname: Sathekge
Identity Number:
840-***-**** 082
Date of Birth:
Residential Address: 48 Street, Saulsville, Pretoria, 0008
Matsemela
Postal
Address: Same as above
Contact Number:
Home Language:
Tshivenda
Other Languages: English, Sesotho, Tsonga & Zulu
Nationality: South
African
Gender:
Female
Marital
Status: Single
Health:
Excellent
Criminal
Record: None
EDUCATIONAL QUALIFICATION
School High
Attended: Soshanguve Technical School
Grade:
Matric
Year:
2002
Subjects:
Tshivenda
English
Electronics
Physical
Science
TERTIARY QUALIFICATION
Institution:
Cornerstone-HR
Courses: Call
Centre
Customer Service
1
Technique
Interview
Centre Training
Practical Call
and Calls
Handling of Inbound Outbound
OTHER QUALIFICATIONS: COMPUTER COURSES
Institution: Cornerstone-HR
Courses: Intro to MS Windows
Microsoft Word
Outlook Express
Internet Explorer
Intranet
Institution:
Siyaya Skills Institution
Course: Hygiene and Cleaning Level 2
Networking and
Negotiating Skills
ACQUIRED SKILLS
Communication
Skills
Motivation Skills
Telephone Skills
Corporate Cleaning
Tea attendance and refreshing
General assistance in the corporate offices worked for
EMPLOYMENT DETAILS
Municipal Infrastructure Support Programme (MISA)
Company:
Position: Cleaner
September Current
Duration : 2013
Undertake cleaning duties to an agreed so that the premises
Responsibilities: standard
are clean and hygienic. Including furniture, fittings, flooring.
fabric and
To use dust control mops, mops, brushes, dusting and
wet cloths
vacuum cleaners for the above.
Correct use of chemical and/or other liquid cleaning agents
appropriate to the task.
To clean sanitary and equipment particular to control
other with regard
of germs.
2
Assist in periodic floor maintenance and other spring cleaning so that
the facilities are maintained and well presented at
all times
Keep clean the glass.
. internal windows and door
To empty waste binds and dispose contents.
of the
Replenish supplies in they adequately
cloakrooms/toilets as are
stocked at all times.
Ensure that all cleaning equipment is safely stored reporting any faults
to the caretaker.
Undertake any other duties with the grade the post
commensurate for
as requested by the s u p e r v i s o r .
Company: AVENG Engineering and Project Company
General Assistant
Position :
November 2010 - August
Duration : 2013
Cleaning the offices
Responsibilities:
Refreshing during the board and other meetings
.
Cleaning the kitchen including washing dishes
General assistance as per requests
.
Reason for leaving Contract ended
Company: AMSCOR
General Assistant
Position :
September 2007 June 2010
Duration :
Cleaning the offices, toilets included
Responsibilities:
3
General assistance as per requests
Reason for leaving Contract ended
Company: JET STORES
/ Service
Position: Stockroom Center
December 2006 - August
Dates: 2007
Receive and count items, and data manually using
Responsibilities: stock record or
computer.
Pack and unpack items be
to stocked on shelves.
Store items in an orderly and
accessible manner.
Mark stock items using stamps, marking
identification tags, electric
tools, labeling equipment.
or other
Clean and maintain supplies, equipment, storage areas.
and
Keep records on the damage or stock handling
use and/or of stock
equipment.
Examine and inspect for or defects, reporting any
stock items wear
damage to supervisors.
Company: EDCON
Stock taking
Position :
January 2006 November 2006
Duration :
rst and second counting of items/ stock
Responsibilities: Fi
Recording data manually and computer aided also
Labelling items manually and electronically
Cleaning the kitchen including washing dishes
Reason for leaving Contract ended
4
REFERENCES
1. Ms Chacha Fani
Municipal Infrastructure Agent ( MISA)
2. ARMCSOR (Masana Hygiene Services)
Ms Grace Radzilani
3. AVENG Engineering and Projects Company
Mr Lukas Etsebeth
5
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