Customer Service Manager

Location:

Posted:

June 01, 2015

Beverly Quintana

Spring, TX 77373

********@*****.*** - 702-***-****

Great Customer Service! I have extensive customer service experience and love helping people. Great team

player.

Authorized to work in the US for any employer

WORK EXPERIENCE

Member Service Manager/Customer Service

Clark County Credit Union - Las Vegas, NV - September 1997 to January 2015

Supervising a team of up to 20 employees. Ensuring each team member attained their monthly goals, as well

as meeting the customer's needs. Trained employees in all aspects of Credit Union operations. Answered up

to 100+ calls a day in the telephone service center as well as face to face contact with customers. Proficient

in all aspects of consumer loans. Assisted the Loan Call Center department with loans as needed.

Proficient in:

• Great team player as well as Team Leader

• Excellent in oral and written communication skills

• Ability to Multi-task well

• Velocity loan program.

• Word, Power point, Excel, Outlook, Inter-tel Real Viewer and Inter-tel telephone monitoring.

Teller Supervisor

Hughes Aircraft Employees FCU - Manhattan Beach, CA - June 1986 to September 1997

Branch operations as a front line Teller/Supervisor. All aspects of credit union operations in a neighborhood

branch office.

EDUCATION

Cerritos Community College

Downey High School - Downey, CA

SKILLS

Proficient in both English and Spanish, spoken.

ADDITIONAL INFORMATION

Community Involvement:

Volunteer Tae Kwon Do Instructor, Homeless Outreach Volunteer