Customer Service Manager

JUAN (Johnny) I. MENDOZA

**** *, ******* #*** *******, Ks. 67212

Cell: 316-***-**** email: *******@*****.***

Summary of Qualifications: Manufacturing leader who drives success and directs high-producing teams

while developing employee loyalty experience utilizing Lean manufacturing to reduce costs and

streamline production processes, The ability to effectively communicating in both English and Spanish.

Self-employed - Remodeling: 2014-2015

Set budgets, Coordinate jobs & hired subcontractors, Overseeing Construction projects managing

budgets, Meeting deadlines, highly motivated, energetic self-starter with excellent organizational skills.

Construction and facility management experience of large and small projects. Taking pride in high quality

work and building productive working relationships with clients and subcontractors.

TRAMCO Inc. Plant & Operations Manager: 2012-2014

Supervised 180+ employees across multiple departments including procurement, engineering, quality,

fabrication, maintenance, CNC lasers, Routers, powder paint, assembly, and distribution departments

including first and second shift production and operations. Created and implemented process that

improved the production flow. Managed all production activities ensuring targets were communicated and

met, Setting the production schedule daily, monitoring production flow and adjusting as required,

identifying production consumables, and adherence to budgets. Cross-training for maximum production

flexibility Supervising, motivating, reviewing, training, and coaching employees. All the while driving

continuous improvement workplace safety compliance.

Establishing the flow of the product through the shop resulting in an improvement in revenue of over 3.7

million dollars over a 12 month period.

Started safety awareness and training campaign leading to a significant decrease in recordable injuries

catching the attention of the corporate board of directors, who made a special trip from Canada to tour the

facility and congratulate me on a job well done.

Airgas, Inc. Business Branch Manager: 2009-2012

Regional & Branch operations, customer service, warehousing, outside sales support, inventory, customer

orders and fulfillment, safety compliance. Achievements after three (3) months with this company led to a

145k month in sales to 245-270k a month in sales consistently. Responsible for safety compliance and

training and OSHA, EPA training for industrial environments. Customer Service skills, outside and inside

sales experience, Inventory Management and Industrial Distribution Specialized training in industrial

welding/gases/specialty gases. Managed a fleet of trucks that delivered product both medical and

industrial customers to the western half of the state. SAP Implementation

NORDAM - WICHITA Ks 2004-2009

Production Supervisor- collaborated with engineering in the development of Aircraft Composite cabinetry

to OEM specifications. Well versed in all aspects of production including inventory management, Quality

improvement, Scheduling, Safety & Lean Six Sigma a strong manager Able to effectively motivate and

train team members. Composite Cabinet Builder Experience building interior cabinetry for the aerospace

industry.

CNC Programmer- Developed CATIA V5 CNC programs Develop NC and machine shop processes

Design and model tooling for 3, 4, & 5 axis machines and parts assisted with QA, Engineering and

Tooling making Tooling optimized engineering programs, Developed presentations and reports using

Microsoft Office Responsible for the generation of CNC programs utilizing CATIA V-5 in accordance to

customer GD&T requirements.

Self-employed - Restoration & Remodeling: 1997-2004

Set budgets, Coordinate jobs & hired subcontractors, Ordered & purchased necessary materials,

Overseeing Construction projects managing budgets, Meeting deadlines, Fire & Smoke Restoration,

Trained new hires and managers, Highly motivated, energetic self-starter with excellent organizational

skills. Experience construction and management of large and small projects. Taking pride in high quality

work and building productive working relationships with clients and fellow employees. Excellent

management and public relations skills experienced project manager. I managed a team of subcontractors

at times up to 25 members effectively managing various projects and the activities simultaneously.

Specialized Studies

Wichita Area Technical College

Machining Technology,

Wichita State University - CATIA CNC Programming

Bachelor of Science in Operations Management (in Process)

Southwestern College School of Business, Winfield, Kansas

Lean Six Sigma, Green Belt, Black belt,

SAP Implementation

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