Service / sales people management

Dominic Cerniglia

**** ****** ***** *****, ********* WI 53562 *********@*****.***

Objective

To secure a position with a well established company where I will be able to maximize and

challenge my management and communication skills to improve employee and customer

satisfaction. By creating lasting working relationships as well as create integrated strategies to

develop and expand the best services to ensure it positively affects the bottom line.

Relevant Experience

Current Service Writer – Ballweg/Bergstrom Chevrolet Middleton, WI

Engaged in fact find conversation customer to determine concerns

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Estimated cost of repair and prepared itemized work order, listing costs of parts and labor

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Maintain automotive records by recording problems and corrective actions planned

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Negotiated repairs and service with fleet management and extended warranty companies

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Enhance organization reputation by accepting ownership for accomplishing new and different

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requests; exploring opportunities to add value to job accomplishments

1 year experience Service Manager - Symdon Chevrolet Mt Horeb,

WI

Responsible for all aspects of a Auto and truck service department including warranty

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administration 100% up to date in General Motors Service manager training

Responsible for all ASE, and GM certifications for all service employees including Body Shop

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Managed 15 employees, carried out supervisory responsibilities in accordance with the

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organizations policies and applicable laws

4 years experience Service Manager - Kelly Moss Motor Sports Madison, WI

Managed and executed daily operations of a high line automobile service center to ensure a

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quality end product for true customer satisfaction

Supervised and managed automobile service technicians and operations

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Created service and body estimates to help create sales and to ensure we met the customer's

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maintenance and service needs

Doubled service production after first year

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1 year experience Estimator/Manager - Sauk Prairie Collision Sauk Prairie,

Created and produced body repair estimates

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Received vehicles, ordered parts, and followed progress of entire repair process to insure shop

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work flow

Communicated any changes with insurance company for supplement repairs

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2 years experience Dispatcher/Service Writer - Don Miller Madison, WI

Dispatched work orders to service technicians

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Maintained daily work schedule to ensure proper work flow

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Quality checked final repairs to maintain customer satisfaction

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2 years experience Service writer dispatcher and fleet sales Middleton, WI

Engaged in fact find conversation customer to determine concerns

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Estimated cost of repair and prepared itemized work order, listing costs of parts and labor

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Maintain automotive records by recording problems and corrective actions planned

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Negotiated repairs and service with fleet management and extended warranty companies

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•Fleet sales of light and heavy trucks

6 years experience Manger/Supplement Manager - Ball Body Shop Middleton, WI

Managed 15-20 automobile service technicians daily, created schedules, and managed

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workflow

Supplement Manager, acted as liaison between customers and insurance company to ensure

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customer would be fully covered for repairs

Quality control for total customer satisfaction

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In addition, I have 6 years of business-to-business sales and marketing experience

Education Madison Business College Madison, WI

Degree earned - Associates Degree, Business Management/Sales and Marketing

References - Available upon request

Contact this candidate