Customer Service Manager

Fardis Foroodi

Tel: 909-***-****, *************@*****.***

Summary

My professional experience and academic background in psychology and business has

contributed to my success and skills as a people-oriented person and being a strong team player. I

am self-motivated, passionate about excellent customer service and building customer

relationships that effectively nurture this engagement. As well, I have known of, and an

exemplary record in, office skills, sales and accounting business processes. Bilingual in Farsi.

Financial Contribution

Reduced cost and saved money for my employers by taking over different positions and

managed to demonstrate all the designated responsibilities

Increased efficiency by meeting the goals and deadlines

Generated good reputation for company by receiving clients 5 star rating survey in Yelp

Work Experience

Foundation / Marketing Corporate Administrative Aid / Payroll Casa Colina

August 2014 – February 2014

Research

Update contacts and mailing lists, assist in planning

Communicating and scheduling of events

Assist with attendee registration

Prepare and process targeted event mailing

Meeting materials and handouts as needed

Promote the events through various media

Administrative Assistant / Client Assistant / Consultant Bellasposa

August 2012– September 2014

Screening calls, managing calendars, composing documents and organizing offices for

efficiency

Handled sales and promotion of a range of products and services directly to customers

and providing required advice

Advising customers on products and services

Providing exceptional customer service

Handling and processing customer claims and feedbacks

Building and maintaining customer relationship

Managing the schedule for special events and appointments

Developing and enhancing inventory controls and merchandise receipt utilizing Excel

Database

Office Manager/ Human Resources/ Payroll /Account Payable / Account Receivable

Ashuri Investment Nov 2010- July 2014

Performed as an office manager and account payable / receivable

Performing and organizing operations and procedures, preparing payroll, controlling

correspondence, designing filing systems, reviewing and approving supply requisitions

and assigning / monitoring clerical functions

Recruitment of office staff

Provided coaching and counseling to employees to improve job skills and performance

Development and Implementing of office policies and maintaining a safe and secure

working environment

Carrying out accounts payable and accounts receivable using QuickBooks

Pay invoices by verifying transaction information, scheduling and preparing

disbursements, obtaining authorization of payment

Computed charges and refunds, preparing and mailing invoices, identifying delinquent

accounts and insufficient payments

Teacher/ Assistant Teacher Saint Mark’s Episcopal School

March 2004 – June 2010

Created curriculum and developed goals for students in order to achieve success

Coordinated with other staff to collect information and made recommendations

Processed monthly reports reflecting the student’s progress

Education

Business and Office Technologies Chaffey College

Bachelor of Science Psychology Azad University

Professional Training

Commercial Accounting Software New age Institute

Leadership and Advanced Communication Land Mark Education Center

Notary Public State of California

Community Services

Religious teacher, Sunday school at church

Community service project coordinator, Toys for Tots

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