Customer Service Design

Clifford E. Harris

***** ******** *****, ***** ********, MD 20774 Home: 301-***-**** Cell: 240-***-**** *************@*****.***

Background Summary

Extensive and varied background in both private and federal sector visual design.

Experienced in managing and executing design, storyboarding, distribution,

publishing, and content generation.

Work Experience

Columbus Technologies & Services LLC 10/15/2014 – 3/27/2015

500 Greenway Center Drive, Ste. 1600, Greenbelt, MD

Design & Production Lead

Plan, design, and create infographics and marketing materials for websites, corporate

newsletter, and proposals. Identify, select, and coordinate with the outside vendor/print

shop for large production jobs.

ASRC Federal Holding Company 7/5/2008 to 10/14/2014

6303 Ivy Lane, Greenbelt, MD

Senior Illustrator

Specialized in the creation of visuals and written content for marketing materials,

proposals, PowerPoint presentations, maps, two-dimensional exhibit panels, posters,

banners, and web graphics for all the ASRC subsidiaries. Extensively storyboarded with

subject matter experts to translate the clients’ thoughts into visual ideas and capture the

intended message. Created front end design for internal and external websites. Mentored

summer interns, to help inspire the next generation of designers. Generated educational

materials. Maintained the fiery Ricoh printers and coordinated with the Ricoh service

center as needed for support. Managed the image database, retouched photographs and

worked with outside vendors to purchase new imagery. Traveled to NASA sites to

develop classified briefings. Created design aids in PowerPoint for other designers.

STG INC. 11/5/2007 to 3/14/2008

11710 Plaza America Drive, Ste. 1200, Reston, VA

Graphic Designer

Created promotional kiosk booths, exhibits, and marketing materials, including posters

and presentations for the Office of Public Affairs at the Army Research Laboratory.

Provided budget control, contacted outside vendors for production, and performed quality

control of the final kiosk. Assisted Army research personnel in the creation of large-scale

technical schematics.

PricewaterhouseCoopers 7/5/2005 to 10/30/2007

1800 Tysons Boulevard, McLean, VA

Senior Graphic Designer

Responsible for storyboarding and the creation of graphics. Coordinated assignment

traffic flow within the production team, which included three designers and two desktop

publishers. Created high-end graphics, maps, and floor plans using Adobe Creative Suite

and PowerPoint. Performed production support, created an image library, developed

individual project budgets. Responsible for working with outside vendors to stay on

budget. Photographed sites in downtown Washington, DC for marketing collateral.

Worked with other designers to develop PricewaterhouseCoopers’ brand identity for

visual templates that standout from competitors.

3H Technology 4/5/2004 to 7/1/2005

1767 Business Center Drive, Reston, VA

Visual Design Specialist

Created a visual corporate brand identity marketing and proposal projects. This included

the creation of templates, PowerPoint presentation templates, updating of marketing

collateral, and assisting in the update of all visual 3H materials. Responsible for the

production of all outgoing proposals. Worked independently as the sole designer with a

large customer base within the medium sized company. Developed project management

skills and multitasking skills through development of project timelines and project

budgets with outside vendors. Customer service skills improved through frequent face

time with internal clients and learning their preferences.

BearingPoint, Inc. 3/12/2001 to 3/26/2004

1676 International Dr., McLean, VA

Production & Design Manager

Primary responsibility included managing creation of proposal graphics, presentations,

developing a brand, and maintaining visual quality control. Managed a team consisting of

three desktop publishers and six graphic designers supporting the Federal and

International divisions. Acted as the International Barents Group graphic liaison and

developed all of their design concepts in support of USAID. Other duties included

assisting internal clients in the creation of marketing collateral, web graphics, diagrams

for PowerPoint presentations, creation of maps and depicting global corporate

offices/client locations. Improved the team’s effectiveness with managerial know-how,

training in customer service for new designers, encouraging knowledge sharing within

the team, and training in new design techniques using up-to-date computer design

software. Supported clients onsite at HUD, FAA, and GSA.

Education

EEI Communications, 66 Canal Center Plaza, Alexandria, VA 22314

2004 - 2005, Multiple Publishing and Content Development Courses

Hampton University, Hampton, Virginia 23668

December 1998, Bachelor of Arts in Art

Edward Tufte Seminar on Presenting Data and Information, Crystal Forum, Crystal City

Marriott

Computer Programs

Adobe Photoshop, Illustrator, InDesign, Sharepoint image archiving, Acrobat, Microsoft

Visio, PowerPoint, Outlook, and CD/DVD Creation Software

Country of Citizenship: United States of America

Security Clearance: DoD Secret

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