Customer Service Sales

Suleman Afzal

**** **** **** **** ? Franklin, WI 53132 ? 414-***-**** ?

**********@*******.***

SUMMARY

Analytical problem solver and creative thinker that is eager to apply

academic and professional background towards launching a successful career

in business Analyst. Independent, entrepreneurial, and intellectually

curious mindset with academic proficiency in quantitative research and

analysis and passion for applied sciences. Proven track record of

performing work in an efficient and ethical manner. Dependable with

effective leadership and strong interpersonal and communication skills.

Specialized in building and maintain relationships and effective

collaboration with management and co-workers. Particularly adept at working

well under pressure to meet deadlines and performing in fast paced

environments with rapidly changing objectives.

CAREER PROGRESSION

2007-Present WATERFORD FOOD MART,

Waterford, WI

Manager

. Responsible for the management of the overall day-to-day

operations for the business.

. Developed Excel based tools and metrics to help track the

day-to-day operations of the business.

. Enhance the effectiveness of the management personnel by

proactively working with the business owners to design new

processes and procedures.

. Create daily, weekly, and monthly sales reports to

determine sales goals

. Analyze the trends in sales and present them to ownership.

. Maintain item inventory and procurement activities for the

entire business including physical counts and data entry.

. Develop and sustain relationships with a variety of

different business vendors for procurement purposes.

. Manage cash flow and receipts for daily retail transactions

including opening and closing of registers.

. Mitigate conflicts effectively and resourcefully to ensure

customer satisfaction utilizing problem solving skills.

. Provide the highest level of customer service while

ensuring quality standards are being met.

. Train and mentor new hires on providing customer

satisfaction.

EDUCATION AND RELEVANT COURSEWORK

UNIVERSITY OF WISCONSIN MILWAUKEE,

Milwaukee, WI

B.S. in Applied Sciences (Math) Expected Graduation Date is

December 2015.

Mathematical Models and Applications

Calculus (4 Courses)

Topics in Modern Mathematics Vector

Analysis

Linear Algebra Computational

Linear Algebra

Mathematical Statistics (3 Courses)

Language/Practice of Math

Differential Equations Computer

Programming ADDITIONAL INFORMATION

Proficient in Matlab, Mac OS, and all aspects of MS Office Suite. Fluent in

Urdu and Hindi. Interests include reading business management, philosophy,

and history books, outdoor activities, travelling, international films and

foods, and volunteering.

References are available upon request.

Contact this candidate