Support Specialist

. *** TIMBER RIDGE DR. ? STATEN ISLAND, NY ***** ?

. PHONE 917-***-**** ? E-MAIL: *********@*****.*** ?

V A D I M K L Y U Z N E R

HEADLINE

During the first 3 months working for current company, saved about $45,000

by switching to different Reporting Services. Introduced new software

packages, which increased productivity, security and cut costs. Proposed

several solutions that were implemented companywide. Was recognized for

performing duties under emergency situations by going above and beyond

expectations.

OBJECTIVE

To contribute my strong technical experience and business analysis

expertise in an IT Specialist capacity.

HARDWARE EXPERTISE

Desktop PCs: DELL, HP, Toshiba, Packard-Bell, Sony, NEC, Micron, Gateway,

AT&T, and AST;

Laptops: DELL, HP, Toshiba, Fujitsu, Gateway, and IBM ThinkPad;

Mac: Mac Pro, iMac, MacBook Pro, MacBook Air, Mac Mini, Apple TV;

Servers: HP, DELL;

Printers: HP LaserJet and Inkjet, Lexmark, Ricoh, Canon;

LAN: Ethernet, Hubs, Routers, Firewalls, WI-FI;

SOFTWARE EXPERTISE

MS-DOS 6.22- 3.3, MS Windows Me-3.1, Windows XP, 2000-8, Internet Explorer,

Lotus Notes 6.5, MS Exchange, TCP/IP, Citrix, VNC, MS-Office 2003-2013,

Corel Word Perfect 98- 2010, PC Anywhere, Ghost, Norton Anti-Virus, McAfee

Security, Drive Image, SQL 2000-2012, Backup EXEC, ArcServe, Spyware,

VMWare ESXI, Roxio, Nero, NetWare Client, etc.

Mac: Mac OSX 10.4- 10.8, Office 2011, Popcorn, Toaster, Parallels, VM

Fusion and etc.

PROFESSIONAL EXPERIENCE

02-2007 - 04-2015

DGA Security Systems, Inc. New York, NY

Senior IT Support Specialist

- Central Station hardware, software and communications 24/7 support

- Help Desk/Desktop support for internal and external users

- Support of fully integrated, enterprise solutions for

monitored security service providers and proprietary central

stations.

Applications include security monitoring, billing and

receivables, sales and service management as well as integrated

web-solutions, video, access, telephony, GPS tracking and

reporting.

- Planning, Implementation, Upgrades and production support

- Administration and support of Windows 2003-2012 servers to include Active

Directory, Group Policy, MS IIS, basic LAN, WAN, DNS, DHCP, WINS

administration and support.

- Installation, configuration, maintenance, and backup of over 90 Dell

Power Edge Servers (Windows Server 2008 R2).

- Setup and support of Windows Server Services: DFS, MDS, RDS, WSUS and

Hyper-V.

- Mac OS X Systems support. Mac OS X Server integration and MDM solution

implementation

- VB and Batch Scripts for applications delivery and installs. MS Outlook

program lunch delivery system.

- VMWare vSphere 5 and Microsoft Hyper-V evaluation for production

environment. Support of VMware Workstations for Windows, VMware Fusion and

Parallels for Mac.

- Database Administration (SQL 2000-2012), Maintenance, updates and

upgrades.

- Setup, design and implementation of SQL 2005, 2008 and 2012 Report

Services. Crystal Reports to SQL Report Services conversion. SQL Reports

writer and designer.

- AVAYA phone support and administration.

- Blackberry Enterprise Server, iPhone, iPad and Android Enterprise MDM

implementation, management and support.

- Access Control Systems support (Winpak, Keyscan). Software testing,

updates, troubleshooting.

- New products testing, evaluation and implementation.

- PC's and Network Inventory Management System setup and support.

02-2006 - 02/2007

MICRO-DATA Systems Inc. (Consultant) Colt Neck, NJ

IT Support Specialist

-Performed advanced end-user support for workstation hardware & software

and resolve escalated problems

- Applications and systems support (Windows XP, Windows 2000, MS Office

2000, Lotus Notes 6.5, Citrix Neighborhood Agent, BBX, VNC, Ghost,

McAfee, Dataquest, Goldmine, FileMaker Pro est.)

- Provide phone-based support and monitor & respond to helpdesk email and

voice-mail

- Create an effective support relationship with specific business areas

- Develop and document procedures in accordance with company guidelines and

requirements.

10-2003 - 12-2005

NorthEast Software Inc. (Consultant) New York, NY

IT Support Specialist

-Install, configure, deploy, update and troubleshoot workstation hardware,

peripherals and printers as well as Windows operating systems (2000, XP)

and MS Office applications including Outlook

- Provide remote support for field sales staff including VPN, Dial-in

networking, and Secure ID

- Create an effective support relationship with specific business areas

- Build, document and maintain standard desktop images

- Assist in the development of hardware/software standards and

configurations

- Troubleshoot multi-media equipment such as, scanners, CD-ROM writers, &

Printer/fax machines

10-2001 / 09-2003 SAM Consulting

Inc. (Educational Center and Staffing) New York, NY

Support Specialist

-Completed full configuration of various computer systems

-Provided full Help Desk support, including resolution of end-user problems

calls in a timely manner

-Performed MS Windows XP and MS Windows 2000 migrations (Network,

Standalone, Ghost, Drive Image)

-Provided full system administration for existing network (set-up

connectivity, equipment installation and upgrades, database management,

training and users support.).

- Assisted various departments in applications and systems support (Windows

XP, Windows 2000, Active Directory, ArcServe, Backup Exec, Ghost, PC

Anywhere, Drive Image, Anti-Virus, SQL7.0-2000, Oracle 8- 8i, Oracle

Developer tools, VS.NET, Visual Studio 6.0, Crystal Reports, Java, etc.)

04-2000 / 09-2001

PMI Image Solutions Inc. New York, NY

Senior Support Engineer

08-1998 / 03-2000 Memorial

Sloan-Kettering Hospital (Consultant) New York, NY

Senior Support Specialist

03 - 1998 / 08-1998 Morgan Stanley,

AVON, Alliance Capital. (Consultant) New York, NY

Sr. Support Specialist

10-1997 / 02- 1998

Manhattan System Products, New York, NY

Field Specialist

02-1997 / 10-1997

CompUSA, Parsippany, NJ

Technical Support Specialist

06-1993 / 02-1997

Vebtek Inc., Brooklyn, NY

Support Specialist

EDUCATION

07-1993/06-1995

Globe Institute of Technology, Inc., New York, NY

Diploma in Computer Programming

09-1987/06-1991

Polytechnic University, Uzbekistan (Former USSR).

Degree: B.S. in Automated Systems of Control in Transportation

CERTIFICATIONS

Microsoft Certified Professional

Emedia, Ecapture and Acorde Optical imaging software.

MS SQL Server SSRS 2005 Certification, SSRS 2008 Certification.

Dell Certified Technician - Desktops, Laptops.

REFERENCES

Available upon request

Contact this candidate