Support Information Technology

David Rivera

*** ****** ***** # **** *****, TX. *5013

Phone 469-***-****

Email:*********@*****.***

OBJECTIVE

To join an organization or institution where I can develop my skills, knowledge and experience in

Information Technology and Support area which will fully challenge my abilities and provide the opportunity

for career and professional advancement.

EDUCATION

2014 - University of Phoenix, Guaynabo, Puerto Rico

• BSB, Bachelor’s Degree of Science in Business

1998 - Instituto Educación Universal, Bayamón P.R.

• Diploma in Micro-computer repair

WORK EXPERIENCE

1999 -Present Position: Information Service Specialist/Coordinator

Triple-S, Inc. (BCBC of P.R.)

• Experience in support area of information systems for the medical Insurance industry and health

services plans.

• Implemented new strategies by supporting business operation and company projects

• Increased the customer satisfaction through the process of quality control in field works.

• Supervision of projects work and compliance with corporate commercial, industrial and services

standards.

Arrange weekly meeting to keep track of projects status.

Help in implementation of first resolution call center

Work in the different Projects aspects in :

1. Install and configure small LAN.

2. Install operating systems and applications.

3. Support of Citrix farms and VMware technologies

4. Provide support link coordination for multiple departments.

5. Keep track of projects development in the different fields.

6. Provide support in corporate disaster recovery plan.

1996 -1998 Position: Corporate Onsite support technician/ Computer Land

Diagnose and repair Compaq Computers and Peripherals

• Involved in the Order of parts and upgrades (Represents manufacturer Guarantee)

Install and configure workstation, printers in network.

SKILLS

• Able to work under pressure with minimum supervision.

• Proactive, team oriented, and conducting multiple tasks.

• Excellent administrative skills and fast learner.

• Excellent interpersonal and professional skills.

• Bilingual English-Spanish.

• Troubleshooting and support virtual technologies, (Citrix Farms and Vmware) .

• Experience with Deployment console (System center, Desktop Central, Manage Engine).

• Knowledge in the following Insurance applications (Cover-All, Kronos, Hyland Onbase, Health

Suite design, CCMS)

• A+ Certified, Knowledge in Health IT

• 2011 ITIL Foundation Certification

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