Customer Service Sales

Nancy C. Ellison

*** **** *****

Jacksonville, FL 32073

Phone 270-***-****

E-mail: ******@***.***

Objective: To be part of a company where my experience and training would

have valuable application while working in an environment that I enjoy.

Summary of Qualifications:

. Customer Service/Administrative Support

. Experienced working in fast-paced, professional environments demanding

strong organizational and detailed-oriented skills.

. Effective communication and interpersonal skills, relate well with

individuals on all levels generating trust, support and teamwork

environment.

. Problem Solving.

. Proficient in Microsoft Word, Excel, Internet, Outlook and Office

Equipment Operation.

. Handle projects responsibly; create executive correspondence as

directed.

. Accustomed to being trusted with confidential information.

. Able to adjust quickly to new routines, procedures and organizations.

Employment History

2/2014-3/2015 ICI Homes

. Administrative support to the Design Studio entering information

into the Fast Sales system.

. Scheduled appointments for the buyer and prospect for design

center appointments and previews.

. Preformed previews in the design center to show standard and

upgrades in options.

. Order office supplies and kept the reception looking fresh and

orderly.

. I was the liaison between the buyer, sales agent, vendors, and

designer to keep the appointment schedule running smoothly.

6/2013 -12/2013. OxyLife Respritory Services

. Worked with Univita, patients, physician's office and other medical

facilities to establish patient's needs.

. From daily dispatch sheet verified patient's demographics, insurance

and Oxygen prescription to confirm information on prescription was

valid and current then entered information into MedTrac.

. Familiar with Bright Tree and other medical websites.

. Updated information on patients.

. Confirmed delivery of DME between delivery techs, respiratory

therapist, medical facilities and patient.

2011-2013 TC Delivers Mail Solutions and Savings - Office Administrator

. Receptionist for three locations answering and directing calls to

appropriate departments.

. Reviewed jobs for accuracy and prepared them for billing.

. Ordered office supplies.

. Prepared packages and mailings through Fed Ex.

. Entered data onto spread sheets.

. Assembled mailings and statements for clients.

. Assisted all departments as needed.

2003-2008 Intervest Construction Company - Administrative Assistant

. Entered home buyers contract information into the computer.

. Released start build to appropriate departments.

. Scheduling buyer's appointments.

. Prepared Addendum's to the contract.

. Liaison between the Vice President of Interior Design, sales agent,

. buyer(s), builder and vendors the duration of construction.

. Conducted the preview appointment with the buyer to show

standard features and upgrades for their new home.

. Covered Model homes for sales agents during their time off.

2002-2003 Baywood Technologies Training Coordinator

. Responsibilities included registering clients for computer training

classes.

. Ordered materials and manuals for onsite and offsite classes.

. Prepared certificates of completion invoiced clients and arranged

travel and hotel accommodations for instructors.

. Maintained web-site with class schedules and course descriptions.

. Sent fax and e-mail blast to our clients with upcoming specials and

events.

. Backup Receptionist.

1996-2001 PSS World Medical/Diagnostic Imaging, Inc.

. In the position of Service Coordinator I maintained the day-to-day

office operations of a twenty-seven-person service department.

Responsibilities included receiving and dispatching service calls from

medical facilities to service engineers covering Northeast Florida and

Southeast Georgia.

. Purchasing preventative and priority parts.

. Received and organized parts into inventory and distributed to service

engineers.

. Returned parts for warranty claims or other issues.

. Prior to that position I managed a three-person customer service team

ensuring that orders were received and processed within promised

delivery schedule.

. Troubleshooting problems between the customer service department,

purchasing and shipping.

. Order entry, receptionist.

1991-1996 Home Day Care Self Employed

1987-1990 Luther Rice Seminary Admissions Counselor/Receptionist

. Responsibilities included counseling with prospective students.

. Data entry and processing course inquiries.

. Mailed course information to prospective students and followed up.

. Promoted to Assistant to the Vice President. Maintained appointment

calendar.

. Organized and scheduled regional conferences, arranged travel and

hotel accommodations for faculty and students,

. Developed documents including newsletter of conference dates, subject,

locations and accommodations. .

. Assembled workbooks for students.

Contact this candidate