Customer Service Representative

Ebony Carter

**** * *** ***** **** A#***- Las Vegas, NV 89123

************@*****.*** - 412-***-****

To obtain a challenging position that will allow me to best utilize my skills and experience in customer service.

WORK EXPERIENCE:

MEMBER SERVICE REPRESENTATIVE

INSTANT CHECKMATE 2015 - 2015

Assisting customers with their accounts, helping them create background check accounts and reverse phone lookup accounts or assisting them in cancelling their accounts.

CUSTOMER SERVICE REPRESENTATIVE

JACKSON HEWITT 2014 - 2014

Assisting customers with scheduling appointments, tax information, and outbound call campaigns.

PATIENT CASE COORDINATOR

AMERISOURCEBERGEN 2013 - 2013

Assisting patients with information regarding a specific drug that their doctor has prescribed for them. Providing prescription reminders, having to explain their benefit coverage to them and/or providing information on specific organizations in which funding is available for assistance.

RELOCATION SPECIALIST SUPPORT

AIRES 2011 - 2013

Provided general support to the relocation specialist behind the scenes, allowing the relocation specialist more time to spend on the phone with their client's and transferee.

TELEPHONE CANVASSER

VERIZON 2005 - 2009

Contribute to Verizon's revenue results by selling Verizon broadband, entertainment, & telecommunications products and services. Attain or exceed a monthly sales objective.

CUSTOMER SERVICE REPRESENTATIVE

PRECISION RESPONSE CORPORATION 2001 - 2005

Respond to customer inquiries regarding various accounts, memberships, and placing orders.

CUSTOMER SERVICE REPRESENTATIVE

HEALTH AMERICA 1996 - 2000

Assisting customers in the use of their benefit plan, explaining their benefits to them, and managing inquiries regarding claims. Processed medical claims.

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