Customer Service Engineer

MERCY A AKINLOSOTU

***** ********** **

UPPR MARLBORO, MD 20772-3449

Cell Phone:301-***-****

Objective

Seeking a new career as a Network Engineer in a challenging and competitive work

environment where I can use my skills and knowledge efficiently for organizational

growth.

Occupational Licenses & Certificates

Certification Title Issuing Completion Expiration

Organization Date Date

Cisco Certified Network

Associate

Cisco Certified CCNA Routing &

Cisco 04/28/2015 04/28/2018

Switching

Employment History

Lead Teller

10/2008 - 11/2013 Capital One Bank 5728 Crain Highway, Upper

Marlboro, MD

Senior Teller

01/1993 - 06/2008 Wachovia Bank 7700 Landover Rd, Hyattsville,

MD

Education and Training

Completion Issuing Location Degree Received Course of Study

Date Institution

05/2011 Prince George's Largo, MD Associate's Degree Accounting

Community

College

Cisco Certified

Computer 2 Years of College

Greenbelt, Network Associate-

09/2014 Academy- or a Technical or

MD Routing and

TrainACE Vocational School

Switching

Additional Information

TECHNICAL SKILLS:

• Connectivity and Hardware: Cisco Routers and Cisco Switches,

Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, Windows Server 2003 and

2008.

• Layer 2 and 3 Protocols: BGP, EIGRP, OSPF, Multi-Area OSPF, Static

Routing, RIP, RIPv2, VTP, SNMP, SNMPv3, ARP, UDP, TCP.

• Network Technologies: Frame Relay, PPP, ACLs, Network Address

Translation, Redistribution, Traceroute, Ping, Telnet.

• Switching Technologies: VLAN, VTP, STP, DHCP, HSRP, GLBP, VRRP

and MPLS

CAPITAL ONE BANK: LEAD TELLER

• Directed daily operations for retail bank, including branch sales,

business development, customer service, and credit analysis.

• Back up vault teller duties, this includes processing other teller's

cash requirement transactions and ordering currency and coins

for the branch.

• Provide professional courteous service in processing a variety of

day- to-day customer transactions.

• Identify customer needs and match need with appropriate

services.

• Trained and coached new team member.

Resumé Free Text

Cisco Certified Network Associate

CCNA

September 2014 - September 2014

• Executed IP services & IP addressing scheme, Excelled in performing Router &

Switching operation on devices.

• Showed Proficiency in configuring & troubleshooting with VLANS, NAT & ACLs in an

Enterprise network.

• Successfully implemented & performed troubleshooting of NAT & ACLs

Actively working towards CCNA Security.

Contact this candidate