Customer Service Data Entry
Resume:
MERCEDES ORTIZ
Dear Accelrys Software Inc.,
I am contacting you to express my interest in the bilingual data entry clerk position at Accelrys Software Inc. My
energy and cooperative attitude as well as my skills are a great fit for your firm.
When working as a clerical aide in the Dietetics and Nutrition Department at Florida International University, I
held various office related responsibilities, among them answering incoming phone calls and taking messages
for the department's faculty and following through all of the tasks assigned to me which showed my
dependability and cooperative nature. I have a working knowledge of Microsoft Word, Excel, and Power Point.
Furthermore, given my background as a substitute teacher I know the importance of using time wisely to further
productivity in your company.
I have attached my résumé for your review. Please contact me at 786-***-**** for an interview. Thank you for
your time.
Sincerely,
Mercedes Ortiz
MERCEDES ORTIZ
***************@*******.***
OBJECTIVE
Technologically savvy, cooperative, and dependable worker seeking a bilingual data entry clerk position to contribute to
Accelrys Software Inc.’s success and excellence by ensuring completion of high-quality work.
EDUCATION
Florida International University, University Park, Miami, Florida; BS in Elementary Education, 2006.
WORK EXPERIENCE
02/07 - Present: MDCP-S, Miami, FL. Substitute teacher.
• Implemented lesson plans
• Maintained accurate records of student attendance and children's work
• Followed class schedule in a timely manner
• Resourceful in order to provide quality instruction to students.
• Made sure students remained on task and provided a positive learning environment
10/13 - 09/14: Customer service representative, Staffing Now/OfficeTeam;
• Registering customer data into system.
• Created and processed sales orders, UPS labels, return shipping labels, and invoices.
• Other responsibilities included replying to customers’ orders for warranty items on appliances and inquires via
telephone and email, scanning and uploading receipts, and providing refunds when applicable.
07/09 - 01/11: Proofreader, Personnel One.
• Demonstrated industriousness and focused on achieving 100 percent accuracy; most notably,
accomplished such goal in a consecutive 3 month, high volume work period.
• Developed perceptual speed and was consistent in proofreading
over 6 legal documents per hour.
6/18/08 – 6/18/08: Westaff; Miami, Florida; Data entry
• input data into Excel for a manufacturing firm
6/16/08 – 6/16/08: Westaff; Port of Miami, Florida; Embarkation representative for Carnival Cruise Lines
• Greeted passengers, directed them to check in area and controlled flow of traffic lines;
• Attentive and amicable.
09/03 - 04/05: Part-time; clerical aide for Dietetics and Nutrition Department, Florida International University.
• Answered incoming phone calls
• Reliably took messages for the department's faculty
• Filed pertinent document
• Organized supply inventory, and presented copied/scanned documentation for faculty upon request.
• Dependable, respectful, and collaborative personality.
SPECIAL SKILLS/INTERESTS
*Can read, write, and speak English and Spanish. Beginning level French.
*Experienced with office equipment and MS Office (Word, Outlook, Excel, and PowerPoint)
*Typing- 50 wpm
*Attentive to detail in my work and strive for accuracy
REFERENCES
Provided upon request.
REFERENCES
Merwyn E. Levin
Supervisor of FIU Interns
12601 South West 13th Street, G-215
Pembroke Pines, Florida 33027
Olga Perez
FIU Department of Dietetics and Nutrition
Program Assistant
11200 South West 8th Street, HLS-1 450
Human Resources- 305-***-****
Solangel Acosta
Elementary teacher
Ivania Cross
Substitute locator for Ben Sheppard Elementary
Ana Menendez
Substitute locator for John Smith Elementary
Contact this candidate