Customer Service Management
Resume:
JOSHUA FLOYD
*** ****** *** • Aiken SC ***** •Cell: 859-***-**** • Email: **********@*****.***
EXPERIENCE AND SKILLS
•
Heavy QS 9000 experience General mechanical knowledge and
• Licensed HVAC experience
Mechanic Supervisory experience
KY OSHA 30 certification
• Familiarization Confined Space Certified
with many types of PPE and Forklift and scissors lift certified
OSHA standards. Experience working with BIM/Smart
• Project Admin and Plant Software
Management
• Experience with
ASME N509 N510 and AG1
processes and standards
EDUCATION
Sullivan University, Louisville, KY
Bachelor’s in Business Administration-Management 9/10
Conflict Resolution Certificate 9/10
Accredited hours completed: 180 Hours GPA: 3.56 Cum Laude
Eastern Kentucky University, Richmond, KY 8/98 -12/01
Major: Business Management / Human Resource management
Accredited hours completed: 72 hours
EMPLOYMENT
Superior Air Handling Company 1/13-Present
Lead Field Engineer
Serve as a lead field engineer for a NQA-1 new construction project facilitated by the
Department of Energy. Supervise 10 Field Engineers and direct manpower as work scope
changes. Conduct quality audits for installation, welding and layout of HVAC systems.
Apply project procedures and policies to ensure the installation process is within nuclear
industry standards. Conduct reviews of (ECRs) engineering change requests, (FCRs) field
change requests, updated project procedures and (NCRs) non-conformance reports to
determine changes in scope of work or noncompliance. Report deficiencies or
irregularities relating to work packages or installation. Conduct corrective action
investigations and submit/implement processes in response to findings. Assist in the design
process or design changes when field conditions differ from design model or specifications.
Lead the work package closure department in review and turnover of completed work
packages to the Department of Energy.
Clermont County Board of Developmental Disabilities 8/12-1/13
Assistant Director of Business Operations / Facilities Director
Supervised the facilities department, safety compliance and transportation operations
for Clermont County Board of DD. Developed, scheduled and implemented building
maintenance programs and recommended capital improvement projects to senior
management as needed. Obtained estimates for repair and/or remodeling costs, obtained
and prepared specifications and bids for services. Prepared Request for Proposals (RFP’s)
and ensure that bid specifications met public agency requirements and timelines. Inspected
completed projects for approval and/or disapproval, coordinated maintenance and repair
operations. Also served as primary contact and liaison with contractors. Maintained
accessibility plans, Agency Crisis Plan, assigned Board policies and ensured compliance
with ADA, OSHA and all related agency accreditations and regulations.
Superior Air Handling Company, Lexington, KY 2/09-2012
Commercial HVAC/Sheet Metal Installation
Served as a construction manager for Superior on multiple projects with contracts ranging
from 10 to 21 million. Supervised from 30 to 101 employees, contract representative
during BIM coordination, involved in the submittal process and generated production
reports. I was involved in budget preparation and implementation. Helped recruit
subcontractors and negotiate contracts. While working for Superior I have helped
implement a new management style that improved communication and productivity on
multiple sites. I was also involved in training new hires insuring proper safety protocol and
task performance. My projects managed have involved exhibition centers, hospitals, and
sporting venues. We were also involved in the construction of higher education facilities
such as student living facilities, fitness and wellness centers and laboratories. All projects
managed have been LEED certified projects.
A&A Mechanical, Louisville, KY 11/07-7/08
Commercial HVAC/Sheet Metal Installation
I coordinated issues between A&A and other project participants during the
installation process. I was involved in the supervision of employees and installation
activities. I reviewed safety requirements for A&A on multiple job sites per the
request of general contractors.
Allgeier Air, Louisville, KY 5/07-11/07
Residential HVAC/Sheet Metal Installation
I installed ductwork, piping, and wiring in accordance with blueprints and specifications.
Handled customer service and quality issues during the installation process. While working
for Allgeier I generated a management analysis that helped them improve communication
among management and simplified job assignments.
Trades Unlimited, Clarksville, IN 8/06-1/07
Placement Coordinator
Interviewed, tested, drug screened, and placed skilled craftsmen with contractors based on
their labor needs. I was involved in determining compensation and benefits for new hires.
I communicated with contractors to review work performance of employees and increases
in manpower.
Lusk Mechanical Company, Louisville, KY 9/05-5/06
Commercial HVAC/Sheet Metal Installation
I supervised laborers and installation of HVAC systems on multiple job sites. I worked
closely with Army Corps of Engineers during installation process.
Brown and Tribble, Richmond, KY 6/03 – 9/05
Commercial HVAC/Sheet Metal Installation and Fabrication
Fabricated and installed heating and air duct in accordance with blueprints and
specifications. Also set and installed heating and air units.
The Budd Company, Shelbyville, KY 1/01 – 6/03
Manufacturing and Quality Assurance
I was involved in the assembly of products for Ford automobiles through the automation
process. I trained new employees in the assembly process and quality assurance. Managed
the 3rd shift quality assurance department insuring the products assembled during previous
shifts could be shipped. Collected data for welds and glue used in the assembly of
products.
ASSOCIATIONS
Lambda Chi Alpha – Social Fraternity 8/98 - 12/02
Vice President: December 2000 - November 2001
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