Customer Service

Location:

Salary:

Negotiable

Posted:

May 30, 2015

Ernestine Elie

347-***-**** • *********@***.***

Professional Summary

Recent Human and Social Services graduate. I have over ten years experience in customer service. Highly

adaptable, demonstrating strong work ethic, quickly adjusts to changes in schedule, organizational goals, and

team structure. I am passionate about providing Human Services support with integrity to achieve agency goals.

Skills

! Excellent communication skills

! Database management

! Customer service orientated

Work Experience

Security Ofﬁcer, Quality Protection Services March 2011 - Present

New York, New York

! Access control

! Answer and transfer incoming calls

! Monitor CCTV

Sales Support Associate, Macy's Herald Square Nov 2007 - Jan 2011

New York, New York

! Delivered customer service to potential consumers in a professional and courteous manner

! Assisted sales associate in achieving daily sales goals

Education

AAS Degree Human and Social Services May 2015

Essex County College Newark, NJ

! Member of the Phi Theta Kappa Honor Society

! Coursework: Group Dynamics, Helper Theory, Theory and Practice of Counseling and Psychotherapy,

Understanding Death and Dying, Abnormal Psychology, Counseling the Addicted Offender

Volunteer Work

! Volunteered at the Sunshine Daycare

! Read stories to small children during circle time

! Assisted Head Teacher with daily activities

! Volunteered at Hyacinth Aids Foundation

! Clerical work

! Managed social media responses

Available upon request.