Customer Service Manager
Resume:
Nakisha Heathmon
***************@*******.***
Qualifications
I am well versed in the Customer Service industry. I have over 10 years of experience and over 5 years of management
experience. I have built and maintained a strong, positive business relationships as well as with my team. As a Manager, I
ensure that the company's goals and objectives were met while keeping up my peers moral.
Education
Pima Medical Institute Associates Degree 2009-2012
Academy of Healthcare Professions LMRT Certification 2006-2008
Relevant Experience
Front Desk/Radiology Technologist 06/30/2013-09/17/2013 Medix (Concentra Temp)
• Triage
• Insurance Verification
• Payments
• Scheduling
• Setting up accounts
• Answering various calls
• Various Xrays
• TB Injections/Reads
• Immunizations
• Drug Screens
• Physicals/DOT
Customer Service Rep. 10/31/2011-02/19/2012 Coventry Healthcare (Temp)
• Claims
• Claim Status'
• EOB
• UB92, UB04, HCFA 1500
• Resolve account balance
• Quote benefits
• Medicare/Medicaid Claims
Mail Handler 12/2010-01/2011 U.S. Postal Services ( Christmas Annual Temp)
Mail Clerk duties
Shipping
Overall mailroom operations
Medical Collector 07/05/2010-09/2011 ECardio Diagnostics
Claim Status
EOB, UB92, UB04, HCFA,1500
Prepare/Submit Claims
Track Appeals
Resolve Account Balance
Medicaid/Medicare
ICD9/CPT Codes
Sr. Collector 08/03/2009- 01/30/2010 Prime Way FCU
• Outbound/Inbound Calls
• Repossessions, bankruptcies, settlements
• Collected delinquent checking and savings accounts
Asst Manager 03/09/09-05/06/09 U.S. Census Bureau (Government), Houston, TX
• Trained 27 employees for door to door Census Canvass
• Weekly Field Observation Reports
• Payroll verification and submission
• Weekly mandatory team meetings
• Extended on the job training if needed.
LMRT X ray Tech/Lead Tech 08/04/07-11/04/08 One Step Diagnostic, Houston, TX
• CUB Software (Collections)
• Collections (CPT Codes, ICD9,)
• Insurance Verifications, and Appeals
• Medicaid/Medicare claims
• Various X ray procedures, Drug Screens, Triage patients in rooms
LMRT(X Ray Tech) 02/01/06- 07/02/07 Endocrine and Associates, Houston, Tx
• Performed Diagnostic X-rays, EKG’s, Pet’s, and Vital signs
• Drug Screens
• Management Meetings
• Medtrac Software
• Collections ( CPT Codes, ICD9,)
• Insurance Appeals, Medicaid/Medicare Claims
Customer Service (Night Job) 6/2003-01/2007 NCO, Houston, TX
• Inbound calls from clients with computer issues
• Diagnose Computer Issue
• Transfer calls to Tech Support
• Schedule in home service for Field Agents.
Collector (Temp Part time) 10/2005-1/2010
• First Party Collections
• Skip tracing
• 30-90 day deliquent status
• Payments
• Dialer system
Collector/Customer Service (Supervisor) 2/2001- 2/2006 Foley’s Corporate office, Houston, TX
• Assisted managing corporate collections department to ensure adherence to department policies
• Outbound Collection calls from a dialer system
• Collecting on delinquent Foleys Credit Card Accts. (Top Collector 3 Mons.)
• Taking payments over the phone via check or credit card
• Maintained Personal Portfolio of Accts. For payment
• Skip Tracing
• Inbound and Outbound Customer Service Calls
Collector/Customer Service (Supervisor) 02/2003-09/2005 White Wing Financial Houston, TX
• Assisted managing collections department to ensure adherence to department policies
• Outbound Collection calls
• Maintain personal Portfolio of accts
• Collected on default accounts for various auto client for various auto clients
• Skip Tracing
• Inbound Customer Service Calls
Collector 08/1999-10/2000 Nationwide Credit, Houston, TX
• Inbound Customer Service payments on Credit Cards
• Outbound Collection calls for delinquent Credit Cards
• Calls made from dialer system
• Maintained payment quota
• Inbound Customer service calls
Collector 10/2000-10/2001 FMA Alliance, Houston, TX
• Outbound calls from a dialer system
• Collecting on charged off Sears Roebuck accts.
• Maintained a min payment quota
• Skip Tracing
References Available Upon Request
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