Customer Service Assistant
Resume:
JASMINE BANKS
CUSTOMER SERVICE
Jasmine Banks
Spring Valley, CA 92116
*****.*******.*@*****.***
EDUCATIONAL EXPERIENCE
June 2011 Graduate of University of California, Davis
Bachelor of Arts in English
September, 2010-December, 2010
Archery Teaching Assistant, Athletics Department, University of California, Davis
Assisted coaches and instructed phy sical education classes in archery . Educated and coached students on
traditional archery practices, and proper care of equipment.
September, 2009-December, 2009
Feline Behavior Research Assistant, Psy chology Department, University of California, Davis
Worked with faculty members on a project aimed at identify ing and explaining the feline behavior and
personality traits. Analy zed and decoded feline behavior characteristics using Apple QuickTime program, and
sy stematized data using Excel.
January, 2009-March, 2009
Small Animal Surgery Internship, Veterinary Medical Teaching Facility, University of California, Davis
Assisted surgeons and veterinary technicians with surgeries and daily obligations. Categorized surgical
instruments in the stock and surgical rooms. Disposed of hazardous waste, cleaned scrub, emergency, and prep
rooms.
WORK EXPERIENCE
September 2014-Present
Data Entry Clerk, Robbins Geller Rudman & Dowd LLP, San Diego, CA
Prepared source data for computer entry by compiling and sorting information. Entered customer and account
data by inputting alphabetic and numeric information in Excel spreadsheets. Verified entered customer and
account data by reviewing, correcting, deleting, or reentering data. Organized files to eliminate duplication of
data.
April, 2012-April, 2014
San Diego Humane Society and SPCA, Nursery Caregiver, San Diego, CA
Caregiver for kittens ages 0-8 weeks of age. Administered treatments and vaccinations for kittens. Caregiver for
puppies, dogs, cats, rabbits, small rodents, and birds. Sy stematized data with online database Shelter Buddy .
Interacted with customers to promote animal safety, health and care. Promoted awareness for the animal and
human bond.
October, 2011-November, 2013
Geary LSF Digital Marketing Group, Qualifications Specialist/Data Analy st, San Diego, CA
Contact clients in the nation to promote higher learning. Sy stematized data using Excel and online portals.
Worked with numerous clients including Grand Cany on University, Stray er University, and National College.
Analy zed and sy stematized data using Excel and online portals. Edited web pages using online portals.
September,2006-September, 2011
Assistant II, Athletics Department, University of California, Davis
Sy stematized athletic equipment and clothing for the UCD women's athletics, and organized equipment for
Phy sical Education programs.
October, 2007 September, 2011
Caller, Telephone Outreach Program, University of California, Davis
Contacted UC Davis Alumni and parents to promote a continued relationships with the university through
m onetary donations. Donations collected ranged from $25 - $1000 for the university .
July, 2011-Seasonal
Counselor, UC Davis Cal Aggie Camp, Nevada City, CA
Developed and coordinated a creative outlet for foster children. Mediated communication between children and
encouraged participation in program activities.
SKILLS
Proficient in MS Word operating sy stems, Apple and PC. Experience with Mozilla Firefox, Internet Explorer and
Google Chrome. Experience with Smart Call and Five9 programs. Experience with outbound/inbound and
warm/cold calling. Experience with online databases including: Shelter Buddy, Sparkroom, Swoosh, Lead Portal,
Double Positive, and Datamark. Ty ping speed of 41 words per minute.
REFERENCES:
Etta McNeil
Entrepreneur
Small Business Owner
Dan Rooney
Chief Operating Officer
Universities.com
Dee Dee Matter
Women's Equipment Room Manager
Intercollegiate Athletics (ICA)
University of California, Davis
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