Xavier Robinson

**** * ********** ** *** *** Colton CA 92324

951-***-****

Email acpy8k@r.postjobfree.com

Objective: Seeking a Collections Representative position with an

organization where I can utilize my relationship building skills and

collection experience to increase profitability.

Key Qualifications:

Six years of collections and customer service experience, highly skilled in

collecting on past due customer accounts, including resolutions of

discrepancies. In-depth Knowledge in negotiations, skip tracing, talk offs,

dialer and other collections method, a strong desire to continually elevate

the performance (very competitive).knowledge of Fair Debt Collection

Practice Act and State Laws, dedicated and meticulous: able to exceed both

external and internal customer expectations, demonstrated ability to

exercise independent judgment, able to handle high volume calls base

internal or external.

Work Experience:

Collections Technology Inc Rancho Cucamonga, CA

March 2013- September, 2014

Position customer service/ collector, handling heavy volume of incoming

and outgoing calls, problem solving/ escalated calls, gathering financial

documents, setting arrangements to recovery federal loans, skip tracing,

dialer, training State and Federal Laws, clearance check with federal

government

Reason for leaving, Company did not get the government loan, laid off

(tenure)

Bureau of Recovery Santa Ana California 866-***-****)

August 2007- October 2011

Positions: Collector, Team Lead Received incoming and out going calls

giving professional customer service or handling escalation calls,

responsible to main 7 employee's status or setting up dialer strategies,

promoting contest, talk offs, turning in daily revenue sheets for revenue

generated that day profit, ran reports to ensure employee's were on track

for the daily goals, controlled quality assurance.

Reason for leaving, company relocated to Las Vegas, NV.

Education

High School - Diploma

Perris High School, Perris Ca

Special Skills

Great problem solving customer service skills, Attention to detail and

superb follow up

Ability to work efficiently with private information, Microsoft excels and

word,

Various calculator function, work experience equivalent to associates

degree, advance skip tracing

References

Cesar Lara Collection Asst Director

714-***-****

Alfonso Lizarras Collection Manager

714-***-****

Regina Green Medical Billing Asst Director of Kaiser

909-***-****

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