Customer Service Technician

Marquis Brannon

**** ****** *** *** *** Cleveland, OH 44115 216-***-****

**************@*****.***

Graduate of Bryant & Stratton College seeking IT position with

opportunities for continued learning, growth and use of substantial

customer service skills.

Quickly learn and master new technology; self-starter and eager team

member; attentive to the unique needs of the end-user.

Education

Bryant & Stratton University - Cleveland, OH, Degree expected 12/11 - 5/14

Associate of Applied Science in Networking Technology GPA: 3.0/4.0

Technology Summary

Systems: Windows 9X/NT/2000/XP/2K3

Networking Technology Courses

Business Information Systems Principles

Hardware and Operating Systems

Networking Fundamentals

Routing and Switching in Networking Environments

Networking with Windows Operating System

Networking with Unix/Linux

Networking Operating System

Wireless Networking and WAN's in the Enterprise

Networking Security and Forensic Fundamentals

Network Design and Implementation

Technology Summary

Certifications:

CompTIA A+ CE, Network+ CE, Security+ CE, CDIA+, Mobility+, Dell

DCSE Client Softskills

Systems:

Windows 9X/NT/2000/XP/Vista/7/8, Mac OS X, Linux, Cisco IOS

Software:

Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) 2003

-2013

Experience

Internship - Project save Cleveland, OH (May 2013 - Aug 2013) Working

with homeless people and presenting power points.

IT Support IT Support duties include diagnosing and resolving PC

performance issues, printer and network configuration, diagnosis and

removal of viruses and troubleshooting various issues in Microsoft

Office. Setup and configuration of new computer systems. Head

technician for rollout of new computers at multiple locations in the

Cleveland area. Ongoing support and configuration of POS system.

IT Technician PC repair and optimization. Duties include diagnosis and

resolution of common computer problems such as boot issues, blue

screen errors in Windows and hardware replacement or upgrades. Virus

removal and repair. Setting up and troubleshooting wired and wireless

networks in a SOHO environment.

IT Technician Member of a team deploying new workstations for

Oppenheimer Funds. Uninstalled and removed 12 old workstations,

installed new workstations using sysprepped image. Installed new video

cards and dual displays.

Agora - Cleveland, OH

Bar Back (Aug 2014 - Present) Get ice for all the wells. This is the

first thing that should be done. Without ice, mixed drinks can't be made.

Prepare fruit trays. Make sure there are some backups. Restock the bar with

beer, liquor, wine, glassware, juices, etc. Make sure that everything is at

the bar and that there are enough backups for the shift. Always rotate the

products. Check the draught beers to make sure they're working and that

they're not empty. If they're empty, change the kegs. Get trash cans and

towels. Make sure that the bar is clean before opening it.

Cleveland Brick Stone

Website Builder/ Bar Back (April 2014 - Present) Plans site design by

clarifying goals; designing functionality. Develops site navigation by

categorizing content; funneling traffic through content. Develops site

content and graphics by coordinating with copywriters and graphic artists;

designing images, icons, banners, audio enhancements, etc. Prepares site by

installing and configuring server software; installing programming language

using authoring and formatting tools; ensuring cross-platform

compatibility; establishing links. Establishes locatability by registering

with search engines. Upgrades site by updating content and graphics;

monitoring performance and results; identifying and evaluating improvement

options; introducing new technology; maintaining links. Protects site by

designing and installing security precautions. Maintains site appearance by

developing and enforcing content and display standards; editing

submissions. Updates job knowledge by participating in educational

opportunities; reading professional publications; maintaining personal

networks; participating in professional organizations. Provides information

by collecting, analyzing, and summarizing data and trends. Keeps equipment

operating by following operating instructions; troubleshooting breakdowns;

maintaining supplies; performing preventive maintenance; calling for

repairs.

Get ice for all the wells. This is the first thing that should be done.

Without ice, mixed drinks can't be made. Prepare fruit trays. Make sure

there are some backups. Restock the bar with beer, liquor, wine, glassware,

juices, etc. Make sure that everything is at the bar and that there are

enough backups for the shift. Always rotate the products. Check the draught

beers to make sure they're working and that they're not empty. If they're

empty, change the kegs. Get trash cans and towels. Make sure that the bar

is clean before opening it.

Blind Pig/Dive bar - Cleveland, OH

Security (March 2011 - Dec 2014) Security for the bar

Moe's Southwestern Grill - Cleveland, OH

Cashier/Food Prep (February 2011 - March 2012) receive orders. Prepare

product ingredients according to a given instruction set. Point of

sale system.

Arby's - Parma, OH

Cashier/Food Prep (April 2010 to Aug 2010) Receive orders, input

orders into the point of sale system, and ensure accuracy and quality

of items on the order. Prepare product ingredients according to a

given instruction set.

Rascal House Pizza - Cleveland, OH

Cashier (Feb 2008- Dec 2012) First contact for customer service. Receive

orders, input orders into the point of sale system, and ensure accuracy and

quality of items on the order.

Subway - Cleveland, OH

Cashier (March 2012-Aug 2012) First contact for customer service.

Receive orders, input orders into the point of sale system, and ensure

accuracy and quality of items on the order

Family Dollar - Euclid, Oh

Retail (March 2013 - June 2013) perform an assortment of job duties,

and responsibilities may vary by employer. Variability aside, ringing out

customer purchases remains the most basic cashier job duty. At larger

stores with many employees, cashiers may work exclusively at cash

registers. At other stores, cashiers may process returns, answer phones,

wrap gifts, bag purchases, and perform a number of other customer service

tasks. Regardless of employer, cashier jobs depend on basic knowledge and

memorization. Cashiers should become familiar with the store return policy,

prices, and which credit cards to accept.

Chipotle Cleveland, Oh

Food Prep (Aug 2013- September 2013) valuable new skills that can

help them develop a career for their future. Crew Members need to implement

all the standard operational procedures of the company and make sure that

every customer receives the best customer service possible. Major

responsibilities include taking orders, serving food, cleaning the dining

area and other work stations and ensuring the total cleanliness of the

workplace.

Contact this candidate