Customer Service Technical Support

Cliffton F. Alexander

**** *. ***** ** #**** Las Vegas NV, 89115

702-***-**** or 702-***-****

**************@*****.***

INFORMATION TECHNOLOGY NETWORK SYSTEMS ADMINISTRATOR

Summary: Cyber Security Major seeking a challenging full-time position in the Las Vegas area.

Diversified experience in systems analysis, information technology administration, and customer

relations. Flexible problem solver with excellent attention to detail. Can easily assimilate in both

individual and team work settings.

Areas Of Expertise:

• Windows 7 Pro/8 Peripheral Devices

• Networking Testing Procedures and Reporting

• Firewall

• LAN/WAN

• VLAN

• Desktop Trouble Shooting

Relevant Experience:

04/2015 – Present: AMG Technology: Las Vegas, NV

Technical Support/Networking: Working and giving great customer service to local business and

professional experience with system implementation. Work on teams with other IT’s to

accomplished successful device building, virus repair, with minimal downtime or technical

issues since the distribution.

• Worked on-site with client to analyze needs involving customer service, administrative, and

IT departments.

• Contributed to design proposals presented to client for verification and approval.

• Utilized computer networking hand tools and software.

• Created testing plans to resolve issues quickly and effectively.

• Addressed technical support needs during testing and implementation. Often available after-

hours to address critical issues

09/2014-04/2015: Tomorrow Solutions Today (TST) Las Vegas, NV

• Install Cable Television, Internet, and Telephones

• Underground Wiring

• Customer Service To Residential and Commercial Properties

Other Experience

KNR 12/2014 – 03/2015

Direct Services Specialist Las Vegas, Nevada

Easter Seals Nevada 02/2014 – 10/2014

Active Direct Services

Unemployed 10/2013 – 02/2014

Las Vegas, Nevada

Charleston Auto Parts 02/2013 – 09/2013

Shipping and Receiving Clerk Las Vegas, Nevada

Power Force 03/2012 – 02/2013

Parts Delivery Henderson, Nevada

Medley Communication 04/2011-03/2012

Installing Cable Television, Internet and Phones Las Vegas, Nevada

Walker Furniture 05/2009 – 04/2011

Customer Service/ Delivery Driver Las Vegas, Nevada

Unemployed 05/2008 – 05/2009

Las Vegas, Nevada

Education:

Sierra Nevada High 08/1996 – 08/1998

H igh School Diploma

ITT Technical Institute – North Las Vegas 06/2013 -

03/2015

A.A.S. in Network Systems Administration

ITT Technical Institute – North Las Vegas 03/2015 –

Present

Pursuing B.S. in Information Systems & Cyber Security

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