Customer Service Manager

Rigoberto J. Gonzalez

**** ********* ***** ***, *** York, New York 10033

Tel: 646-***-**** Email: ********.****@*****.*** LinkedIn

SUMMARY:

Computer Science graduate with experience in Oracle 11g, Java, SQL/MySQL, tutoring, customer service, sales and management is

seeking opportunities for an entry-level job in computer programming.

EDUCATION:

Lehman College, City University of New York Bronx, New York

Bachelor of Science - Computer Science May 2015

Bronx Community College, City University of New York Bronx, New York

Associate in Applied Science - Computer Information System June 2012

Dean’s List

RELEVANT COURSEWORK:

Mainframe, Java SE, Java EE, Algorithms & Data Structures, Programming Languages, Discrete Mathematics with Application to

Computer Science, Database Systems, Web Development, UNIX Fundamentals, Computer Organization and Design, Linear Algebra,

Vector Calculus, Operating Systems, and Microcomputer Application

EXPERIENCE:

Bronx Engineering and Technology Academy Bronx, New York

IT Specialist July 2014-Present

• Reimage and set up a computer lab with more than 20 computers

• Maintain, troubleshoot and configure computers, projectors, printers and other devices

• Prepare inventory of all high school devices

ITR, Lehman College / City University of New York Bronx, New York

College Assistant - Internship July 2013-October 2013

• Installed and configured Oracle 11g

• Created schemas, tables and external tables to store data with SQL

• Performed daily ETL (extract, transform, and load) activities on college data

Quantum Networks New York, New York

Database Project Operator Internship August 2012-December 2012

• Performed daily ETL activities with Excel

• Organized product’s data from vendors using Excel

• Stored and imported analyzed information from vendors to an Microsoft Access database

Bronx Community College/City University of New York Bronx, New York

Data Tutor 2011-2012

• Assisted students in completing their homework and meeting projects deadlines

• Aided students in understanding key concepts of data management systems and Object Oriented Programming with examples,

answering their questions, and guiding them to reliable sources such as websites and books

SKILLS:

• Language skills: Spanish (fluent) and Italian (conversational)

• Programming skills: Python, C, SQL, HTML, HTML5, and CSS

• Computer skills: IBM z Systems, Linux, Microsoft Windows, Mac OS, Eclipse, NetBeans, IntelliJ IDEA, Oracle SQL

Developer, Oracle Application Express, JDeveloper, and Oracle Enterprise Manager (OEM)

Contact this candidate