Customer Service Manager
Resume:
Jennifer Okano
Corona, CA *2882
**********@*****.***
Objective: Professional, caring, motivated and responsible individual seeking a position where I will be able to use my attention to
detail, organizational and time-management skills along with my education, knowledge and experience.
Education:
4/2007-10/2007 Kaplan College Riverside, CA
-Licensed Pharmacy Technician
7/1998-6/2006 Riverside Community College Riverside, CA
-Associate in Science
-Associate in Arts
-Administration of Justice- Investigative Assistant
7/2004-8/2004 University of California, Riverside- Extension Riverside, CA
-Crime Scene Investigation
-Forensic Entomology Evidence Recovery Techniques
9/1993-6/1996 Corona High School Corona, CA
-Diploma
Employment History:
4/2008- 8/2014 OptumRx -Senior Pharmacy Technician Cypress, CA
Duties: Customer service, type 30+ wpm, interprets physicians’ prescriptions, creates orders, accesses, retrieves and inputs prescription information into the computer system and verifies whether it is remissible. Consults and resolves customer and patient issues ensuring accurate information is provided. Processing orders from intake to order completion in a timely manner, receiving and making out bound calls to patients, pharmacists and physicians regarding prescription(s) to resolve claims issues. I’ve worked on the Long Term Out of Stock Team as well as Co-Pay/ Billing, Doctor and Patient Queues’. Analyzing and solving patient problems and questions, fax doctor offices for prescriptions, receive and process Prior Authorization requests by phone and/or fax, answer Prior Authorization inquiry calls and/or faxes as well as research and solve formulary and Benefit issues, handling inbound Prior Authorization phone request and gather member data and if needed provide information for a pharmacist consult. I have the ability to remain focused and productive and have the interpersonal skills necessary to consistently interact with patients, medical professionals, supervisors and fellow employees in a professional and courteous manner at all times. MS WORD, RxHD, NPI Registry and AS400
12/2006- 4/2008 Target -Back Room Stocker Corona, CA
Duties: Customer service, pulling, pushing and stocking merchandise, locating merchandise in the stockroom, lifting, working with fork lift,
hand-held fork lift, wave and bailer.
6/2006- 11/2006 Forever 21 -Assistant Manager Riverside, CA
2/2001- 12/2005 Forever 21 -Co-Manager
Duties: Customer service, manage, train and supervise new and current sales associates, create and adjust daily and weekly schedules to meet
the needs and demands of the business, assist Store Manager, ensure that there is proper floor coverage, maximize store volume by ensuring
protection of company assets by meeting or exceeding established shrinkage goals. Train, direct and supervise the sales associate in
maintaining the highest level of presentation and visual standards consistent with the Forever 21 brand. Effectively communicate and enforce
company policy and procedures. Oversaw markdowns, store returns and exchanges, store to store transfers and store to company returns.
Received daily inventory and prepares the merchandise for sales, assisting with floor sets changes, housekeeping and maintaining a positive
and organized work environment. Create, promote and oversee a profitable store through customer service, visual presentation and
maximizing sales, nightly close-out paper work and bank deposits.
Volunteer: Kaiser-Permanente- Externship- Fontana, CA- filling and labeling prescriptions, compounding, receiving inventory, maintaining
the supply of inventory, checking stock for expired medications, restocking, and keeping a clean/organized work space.
Riverside District Attorney’s Office- Internship Program- Riverside, CA: Obtain Temporary Restraining Orders, background checks,
forensic records, administrative duties and shadowing a forensic technician on field work, follow-ups and calls.
CPR/BLS CERTIFIED
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