Randall S Perlick

***** ****** ** *.*., Ham Lake, MN 55304

acpy2o@r.postjobfree.com

H 763-***-****

C 763-***-****

Summary

I worked as a senior technical Professional with a strong background in the printing industry. I

experienced with all aspects of printing production. Well use of customer service throughout. I

trained customers on newer technology, upgrading analog to digital, and installation guidance, to

insure production results that meet or exceed customer expectations. I have broad knowledge

base and ability to adapt to changes and challenges in order to improve product performance and

quality.

Work experience:

Bosch Packaging Technology Minneapolis, MN

March 2015- April 1st 2015

Assembly Technician

Contract work to help assembly group to insure delivery date needed to complete work on

pharmaceutical equipment, did sub-assembly and wiring running wire runs and floor up build.

Drilled and tapped areas needed for hardware. I was working with Stainless steel material.

August 11th – November 8th 2014

Standard Dynamics

Field Service Technician

• Worked as a Field service technician for print finishing equipment. i.e. cutters, folders,

scoring, stitchers, book binders, shrink wrappers, conveyers, printers.

• Fixed equipment on customer’s site. Trouble shot electronic issues. (most of the time)

• Installed equipment on customer site. Followed Schematic’s for trouble shooting.

• Built and designed sub assembly’s for customers equipment i.e. conveyer’s, counters,

cutters, Started with DC drives and power supplies to plc timers and drivers.

• Completed preventive maintenance on customer’s equipment on site.

• Ordered parts and materials for customer’s equipment.

Eastman Kodak Company 10/ 2002 –

06/2012

Printing Specialist

Supported a territory of 12 States (MN, ND, SD, NE, WI, IA, MI, IN, OH, KY, IL, MO)

• Arranged installation of newer printing technology and resolved issues concerning

customers printing quality.

• Received an unsolicited presidential award that was published in Kodak’s worldwide

newsletter, highlighting my involvement in a customer’s installation.

• Primary point person that customer called to resolve product related issues.

• Handled returned product and completed a product investigation report (PIR). Insured

product failure was found, and put process in place that prevented reoccurrence.

• Implemented upgrades to my customer base in 12 states. Visited each customer to inform

and install upgrades as needed, maintained printing plate performance on the printing

press.

• Served as a key part of investigation team when problems were a concern to the customer

and stayed with the customer until all problems were resolved.

• Provided feedback to the sales informing any changes or updates.

Burgess Industries, Plymouth, MN 09/1989 –

10/2002

Technical Sales Representative

Team member that was put in charge of design, production, installation, customer service,

service, sales for a company that provided printing plate exposing, register and handling

equipment. This equipment registered and bent product to fit the many types of printing presses,

in the commercial and newspaper markets.

• Proactively designed and implemented a preinstall process that resulted in reduced

customer concerns and unnecessary costly call backs.

• Handled the company industry convention requirements from equipment setup and

demonstrations as well as tear down to the travel planning hotels, flights, cars, and

company dinners for the major shows each year.

• Known as the internal expert and troubleshooter on all equipment.

• Recognized and awarded for meeting and exceeding company expectations.

• Taught training classes to dealers to update them to newer products.

• Administered sales in newer released products and pointed out features and benefit.

Education and Training

Up to date EEOC compliance training

Many training courses, seminars on graphic arts

Color management course (Graphics Arts Technical Foundation)

Dale Carnegie Sales and presentation courses

Anoka Vo-Tech Electronics

Lakewood Community College

High School graduate, Grace High School, Fridley, MN

References

Mike McDonald (co-worker) 763-***-****

Ron Kuhn (Friend and co-worker) 612-***-****

Jerry Kardell (Friend) 763-***-****

Phil Jones (co-worker) 612-***-****

John Antinosi (neighbor) 763-***-****

Jeff Reust (Bosch) 763-***-****

Contact this candidate