Customer Service Software

Guohui Wang

*** *** ***** **** **. Asheville, NC 28805

Phone: 626-***-****(Cell)

Email: ******.****@*****.***

Objective: Seeking for a challenging role of a Java developer so that my skills and experience in both

Oceanography and GIS can help in growth and success of the company.

Education

• M.S., Computer Science, Florida State University (http://www.cs.fsu.edu). (Aug. 2005).

• M.S., Physical Oceanography, Florida State University (http://www.ocean.fsu.edu), Dec. 2001.

SUMMARY OF QUALIFICATIONS

• Expertise in ArcGIS software customization and application, including Desktop, Engine, and

Server.

• Diverse experience utilizing Java tools in business, Web, and client-server environments

including Java Platform, JavaServer Pages (JSP), JavaServer Faces(JSF), Java Servlets, Struts,

and Java database Connectivity (JDBC) technologies.

• Fluid understanding of multiple programming languages, including C#, C, C++, Fortran, Flex,

JavaScript, HTML, PHP, Visual Basic, and XML.

• Excellent knowledge of databases such as Access, SQL Server 2005, and Oracle.

• Strong customer service skills.

• Experience in data analysis and numerical modeling studies of fluid mechanics problems.

Skills

• Languages: Fortran, Flex, HTML, Java, JavaScript, JDBC, JSP&Servlet, Python, Visual Basic,

VBA, and .NET.

• Frameworks: JSF, J2EE, Struts/Spring,

• Platforms: UNIX, and Microsoft Windows

• Software: Eclipse, Matlab, Adobe PS, Microsoft Suite (Word, Excel, PowerPoint, Access),

Works

• Databases: Oracle, MySQL, SQL server 2005

• OS: Windows (Windows NT/2000/XP Professional), UNIX, Mac

Certificate

SCJP (91%): Sun Certified Java Programmer (2004).

Working Experience

1. GIS specialist, NCDC-STG, 4/1/2011 to present.

• Provides JAVA, GIS programming, web application and WMS support and development for the Severe

Storms Data Inventory (SDWI) and Storms Risk Assessment Climatologies.

• Develops applications for SDWI for accessing data and products using the latest web technology with an

emphasis on interoperable technologies.

• Develops software application interfaces for geographic information systems (GIS) which are Open

Geospatial Consortium (OGC) and geophysical community based formats such as NetCDF, and Common

Data Model (CDM) compliant.

2. Programming Support Analyst, Environmental Systems Research Institute (ESRI), 3/19/2007

to 2/20/2009.

• Provide high-quality support to end users of ESRI software to solve technical problems

quickly and effectively.

• Document technical issues through incident tracking, Knowledge Base articles, and

submission of software defect/enhancement requests.

• Test software and hardware to troubleshoot issues and evaluate solutions.

• Determine or recommend software changes to programmers/software engineers.

• Utilize and develop problem-solving skills, communication skills, creativity, and knowledge

of ESRI products.

3. Computer Programmer Analyst, Florida Department of Law Enforcement(FDLE), 11/28/2005

to 11/13/2006.

• Designing, building, and maintaining web application to server the accounting department

for managing cell phone usage and billing cycles.

• Assisted in designing, building, and maintaining database to analyze life cycle of cel lphone

calls and billing information.

4. Computer Programmer, Department of Assessment Service of Florida State University,

9/12/2005 to 11/23/2005 part time.

• Assistant in developing JSP-based web applications (Job Tracking System).

• Test applications and scanning process to ensure quality of programming solutions.

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