Senior Manager/Project Management/Technical Analysis
Resume:
Linwood D. Johnson
Naperville, IL
***********@*****.***
815-***-**** Home
630-***-**** Mobile
Objective:
To obtain a project management position that will allow me to take advantage of my vast experience with large projects and technology expertise to advance the company’s strategic objectives.
Career Highlights:
Demonstrated ability for leading teams on complex, highly technical projects.
Key leader in service delivery for technology customers.
Excellent track record in driving all aspects of project execution.
Able to understand and resolve complex technical problems.
Strong advocate for creation and adherence to process methodology.
Able to work closely with system architect, design and development engineers, and testers to identify, quantify, and propose cost-effective solutions for resolving technical challenges.
Experienced in building cross-functional teams.
Strong interpersonal skills.
Excellent communication skills (written and oral).
Proficient in software requirements, design, development and testing methodologies, SDLC, Agile Scrum, Waterfall, JIRA, call centers, customer technical support, customer engagement and communication
PMP Trained
Frequent user and skilled in various MS Office products: Access, Excel, Outlook, Powerpoint, Project, Word
Expert in macro wireless (cellular) communications.
Work Experience:
US Cellular – Enterprise Project Manager (Aug 2015 – Oct 2015)
Managed three projects during short term assignment
Managed business and technical requirements processes for assigned projects
Managed interface with external business partners
Successfully connected with business stakeholders to set project direction and manage expectations
Setup and run weekly team meetings for assigned projects
Created and maintained project schedules
Identified and resolved any project hurdles in a timely manner
Global Technology Associates – Project Manager on assignment to Alcatel-Lucent (Mar 2014 – May 2015)
Assigned to lead trouble-shooting team
Assigned work projects and requests to available engineers
Acted as team liaison to customer when new network requirements were rolled out (network access, change management process, etc.). Distilled the new requirements down to the essentials so that our engineers did not spend time going through information that was not relevant to their daily work.
Worked with constituent community (RF engineers/managers, performance team, program managers) to assess project needs, determine execution plan for resolution of defined need, communicate execution plan to assigned engineers, track completion of assigned tasks and communicate completion to constituent community
Define and improve team metrics, create reporting mechanisms, execute reporting on defined schedule for management review and team info sharing
Project scope: trouble-shooting, regular site maintenance, RET activation, cell & RET restoral, error detection, field support, script execution, and parameter changes in support of RF and Performance
Products: ALU OMC/OMC-RAN,CDMA base stations 9226, 9927, 9928; LTE eNodeB 9926/9764/9711/9712/9100, Routers 7750/7705
L. Johnson Services, Inc. – Project Manager & Senior Consultant ( Mar 2012 – Mar 2014)
PM for T-Mobile BTS Engineering Project (sub to AIM Tech/Goodman) July ’12 – Aug ‘12
–Assembled team of 6 to train and execute on project
–150 sites completed before project delayed
PM for AT&T Vehicle GPS Upgrades (sub to AIM Tech) Sep ’12 – Jan ‘13
–Created schedule and executed plan for states of OH, TN, KY, NC, PA, IN
–Assembled and trained team of 12 to complete these projects
–Reported status to AT&T weekly; compiled and submitting billing documentation
System Engineering Process Analysis Project for GM (Detroit, MI) Feb ’13 – Jul ‘13
–Subcontracted to SkeensMcDonell
–Consulted on process from beginning through process readout
–Created RACI questionnaire; interviewed engaged employees;
–Defined future operating state; defined path from current mode to future mode;
–Synthesized results into report and participated in executive readout (clarify points and answer questions);
–Defined initiative summary one-page summary sheet
PM for T-Mobile BTS Integration Project (sub to AIM Tech/Goodman) Sep ’13 – Dec ‘13
–Sourced engineers for the regional project
–Coordinated training for engineers at facility NSN training in Dallas
–Handled resource assignments for sites once ready for integration
–Completed project completion and billing documentation
Completed PMP Training Course
Goodman Networks – Project Manager, Solutions & Product Marketing (Mar 2011 – Feb 2012)
Organize company’s services capabilities for Sales team to present to clients
Provide support to Sales team in presenting company’s engineering capabilities to clients
Resident technical expert for Core networking and RF capabilities
Provide support and coordination for RFP responses.
Goodman Networks – Leader, Integration Engineering Services (Nov 2009 – Feb 2011)
Led transition of 240 employees into Goodman as part of $100M managed services deal.
Responsibilities include P&L for operating unit, management of team of field engineering professionals delivering projects for carriers across the country while putting infrastructure in place to grow the business from the baseline provided by the ALU deal.
Grew the team to accommodate growth in total business for the unit.
Teamed with Sales team on numerous opportunities.
Project scope managed included training, network design, sys integration, sys commissioning, and customer acceptance.
Alcatel-Lucent – Leader, Integration Engineering Services (May 2004 – Nov 2009)
Led professional services delivery team responsible for network design, integration, data and voice network optimization, and professional services related to core and RAN network elements.
Key deliveries in this timeframe included full-scale commercial deployment of EVDO for three wireless carriers in the US, EVDO trials for carriers in the US and Canada, UMTS trials for three US wireless carriers, and UMTS commercial roll-out for one nationwide US carrier.
Drove team to achieve certifications in multi-vendor equipment (Juniper, Cisco, Belair, IP Wireless, etc).
Project scope managed included training, network design, sys integration, sys commissioning, and customer acceptance.
Helped team to meet their goals on gaining experience with equipment from diverse set of vendors: ALU RAN (CDMA/EVDO/UMTS: ), Redline Wimax, Mobile Bridge, Alvarion Wimax, Lucent Softswitch, Gateway MSC, Juniper/Riverstone M40e routers/switches, Cisco 6500s and 10k, OMC/OMC-RAN, EVDO RNC 9271, CDMA base stations Modcell, 9226, 9927, 9928; LTE eNodeB 9926/9764/9711/9712/9100, Routers 7750/7705, etc.
Lucent Technologies - Leader, Customer Technical Advocate Department (October 2002 – May 2004)
Instrumental partner to insure successful project completion: provide technical oversight, bridge project gap areas between functional groups, drive software delivery to resolve any defects found or new feature delivery.
Specialize in facilitating the technical support requirements for a multitude of wireless carriers: call center prioritization; trouble ticket summary reporting and escalation.
Interface with leaders and executives from external customers regarding technical support issues and escalations.
Acting as Executive Customer Liaison for Wireless Number Portability (FCC mandated initiative which applies to all wireless carriers). Responsible for all communication to customers and driving internal Lucent teams to support the needs of our customers and the needs of our business.
Key interface to sales teams in support of all technical needs: pre-sales technical support, integration support, remote technical support, on-site technical support, outage support, sales of technical services, and execution on technical aspects of projects.
Report operational and customer affecting issues to top management.
Responsible for team of 58 people in my direct chain. Job titles are Technical Managers, Senior Managers, and Customer Technical Advocates (filled by fully degreed and certified engineers).
Education:
BS in Computer Science (honors graduate), Norfolk State University.
PMP Training completed in March 2014
Personal Interests
Father of 3 (2 daughters and 1 son).
Lead active lifestyle (exercise / workout regularly).
Active church leader, Cub Master (BSA Pack 263) and choir member.
References
Available upon request.
Contact this candidate