Management Human Resources
Resume:
ARTHUR R. CRANDALL JR.
** ******** **. ****, ********, MA 01770 **************@*****.*** 508-***-****
SUMMARY
With roles in accounting, computer auditing, software consulting, and running my own services consulting company, I have
the financial understanding and a hands on business team leadership approach that has provided me with the advantage of
quickly understanding business processes, recommending process improvement opportunities, then to effectively lead
projects and/or the project teams reporting to me. This detailed business acumen easily allows effective communication
with all levels of management (client or in house), direct reports, and third party procurement vendors.
PROFESSIONAL COMPETENCIES
Business Case, Project Charters, and Project Management
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Leadership abilities
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Total Quality Management (TQM) Project Management implementations
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IT procurement, contract/vendor management and negotiations.
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Operational Payroll proficiency with functional Human Resources Employee Life Cycle know how.
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Continuity and Disaster Recovery
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Implementation experience from rapid turnkey to large scale ERPs
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Outstanding client management relationship builder
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Management audit and analysis proficiencies
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Project management expertise in Healthcare, Non Profit, Financial, Restaurant Hospitality and
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Manufacturing industry
SELECTED ACHIEVEMENTS
Managed and directed a large multi team healthcare organization with impact, cost/benefit and risk
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analysis required for re engineering existing data and processes for the structural preparation and data
element conversion to a cloud based Human Capital Management implementation.
Directed a 15 person team to a successful two year multi platform, multi application V.9 +10 Human
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Capital Management Suite with General Ledger ERP software implementation.
Managed four simultaneous projects resulting in $300,000 incremental sales: FMLA Imaging with
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Process Flow; Procurement Imaging with Process Flow approval; Absence Management; and a
Management Audit for process improvement.
Uncovered and prevented an $8M Payroll Processing Error.
Developed a successful 24x7 Remote Client Administration system and a 24x7 Payroll Help Desk
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hotline assisting smaller companies
Project Manager for several ERP application implementations, including the CTV & TSN media TV
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Stations in Canada.
Performed Management Audits to evaluate and design the configuration of client software processes.
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Project Managed individual teams for two world recognized named clients.
Collaborated with the CIO in the development of more effective and streamlined process flows including
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re engineered processes that reduced FMLA cycle processing time by three weeks.
OWNER / DIRECTOR AND MANAGING CONSULTANT, Human Capital Management (HCM)
Crandall & Associates, Inc. Nationwide – Boston, MA May 2003 Present
Started a software consulting services organization subrogating management and software implementation expertise to
organizations and companies. Extensive travel throughout the United States and Canada enabled me to work with client
stakeholders to ensure their needs were met while providing value for on time and on budget project implementation
services. Performed or led teams in: Evaluating policies and procedures, recommending process improvements, selecting
third party software, creating integrated Project Management Plans, conversions, and was the primary client account
relationship manager.
Arthur R. Crandall Jr.
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DIRECTOR, HCM SOLUTIONS AND LAWSON APPLICATIONS
Answerthink, Inc., Miami, FL September 1999 – May 2003
Directed a growing five person consulting group and had responsibility for Client Management relationships. Established client
relationships that resulted in 85% add on business and designed a sales lead hotline that lead to a 40% prospect call back rate. System
Architect for a cross training and skill building program resulting in increased employee satisfaction resulting in a low 5% turnover
rate.
DIRECTOR OF CONSULTING SERVICES
February 1998 August 1999
Cotelligent, Minneapolis, MN
Created a professional field consulting service with two employees, and expanded it to eight. Was the Hands on Project Managing Director
developing project plans, test scripts, and structure set up. Also performed User Accepted Testing for signoff go live. Successfully
managed a multi platform implementation for the largest privately held wire producing company in the USA.
LEAD HUMAN RESOURCE CONSULTANT
Lawson Software, Minneapolis, MN May 1994 – February 1998
The first HR Consultant hired in the Boston Office. Successfully implemented Lawson software products at client sites, coordinated
client resources, and eventually managed a team of Lawson application consultants. Recognized at the “Employee of the Year” and
became the problem solver for nation wide errant HR Implementations.
SENIOR INTERNAL COMPUTER AUDITOR
GTE Corporation, Stamford, Ct December 1988 – April 1994
Led the six person $15 million implementation project of the Payroll, Benefits, Human Resources and Retiree services.
Created new solutions using 3rd party software to audit multiple software systems. Human Resource systems.
EDUCATION AND CERTIFICATIONS
Bentley University B.S. Accounting
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Minor: Computer Information Systems – Management Information Systems
Certified Information Systems Auditor (CISA) Inactive
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Licensed Massachusetts Life Insurance, Accident and Health or sickness Insurance Producer
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Project Management Professional (PMP) Candidate
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Recognized as the ‘Lawson Software Consultant of the Year’
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Notary Public
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SOFTWARE EXPERIENCE
Lawson and Workday Human Capital Management Systems, specific software applications including Human Resources, Payroll,
Benefits, Talent Acquisition, Goals Mgt., Performance Evaluation, SuccessFactors®, Microsoft Projects, Microsoft Office Software,
and Visio.
OTHER INTERESTS
Active chef on a regional cable TV cooking show Cooking with the Crandall’s
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Board of Director Member for the Sherborn Community Center
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Board of Director Member for Dover Sherborn Cable TV
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