Customer Service Manager

Terrence R. Jefferies

**** ******* ******* **.

Boiling Springs, SC 29316

H: 864-***-****

Email:*************.**@*****.***

Home Fashions International

DesignDepartment Assistant/Graphic Artist

Gaffney, SC

To whom it may concern,

My present and previous employers, has given me the opportunity to develop the skills towards the design industry.

covering all aspects of design, being extraordinary from being proactive offering assistance, consis-

tently use branded salutations, personalize the customer’s experience (By adapting my style to the needs of the

customers.), Making sure my language, tone, and words choices show customers I care, and Make every effort to

find a solution to customers’ questions and concerns.

I have experience of working with different computer software, including the following:

Microsoft Office

Adobe CS Suite including:

Adobe InDesign, Photoshop, AfterEffects, and etc.

Other 3D imaging software: such as 3DS Max, Light wave, Z Brush, final pro cut

Autodesk composite, and Image Animation

I strongly believe my focus is on developing solutions that are visually appealing and in consonance with the vision and v

the company. Attached with the application is my resume that provides details about my education, work experience, and

professional achievements. I sincerely hope that you will give me a chance to meet you in person to discuss my

candidacy further. Please feel free to contact me at 864-***-**** or Email: ***************@*****.***

Terrence R. Jefferies 2920 Boiling Springs Rd. Boiling Springs, SC 29316

H: 864-***-**** / Email:*************.**@*****.***

OBJECTIVE

As a professional freelance designer am eager to leverage 10 + years of experience as a liaison between upper managem

and non-management team member for the Video/Motion Graphics Designer position. Am highly

organized, efficient and skilled in a variety of software.

Providing Exceptional Service... Building Loyal Relationships... Solving Problems... Increasing Sales

* Key part ensuring to build and maintain enduring customers relationships to help boost sales and generate

repeat business.

* Always create a solutions that provide value to the customer.

PROFESSIONAL EXPERIENCE

Shift lead Manager, Walgreens, Boiling Spring, SC 29316 2010 – (Present) Responsibilities

Shift Lead Manager: Opens and closes the store in the absence of store management, including all required

systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.

Responsible for all back door stores for deliveries.

*Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as re-

quested to cash registers.

*Models and delivers a distinctive and delightful customer experience.

Customer Experience

*Engages customers and patients by greeting them and offering assistance with products and services. Resolves

customer issues and answers questions to ensure a positive customer experience.

*Models and shares customer service best practices with all team members to deliver a distinctive and delightful

customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens

service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

FT Production Technician, WSPA News Channel 7, Spartanburg, SC

2003 – 2007 Responsibilities: The primary responsibility of the Production Technician is to direct newscasts, run

audio,studio grahics, operate robotics and other production duties as assigned.

SolidRender Design (freenlance designer) Boiling Spring,SC / 2001 - Present

Responsibilities: is determinedly aimed to facilitate the most proficient and chief excellence

in 3D animation, 3D presentation and graphic design. Solid Render Design,is highly qualified with

extensive experience ingraphic design services, custom logo design and corporate identity design,

3D animations in architectural, industrial, engineering, medical, product presentation and character animation.

My business strategy will give opportunity to compete with other companies as well as is able to get your company

in front of prospective customers at the precise moment when they are looking for your products or services.

Furthermore, extensive attention and professional works are tailored to meet the need of your unique audience,

target market and business goals.

EDUCATIONAL QUALIFICATION

Bachelor in 3D Animation, Full Sail University – 2013 / Present

Certificate in Visual Design, Greenville Technical College – 2001

LANGUAGES QUALIFICATION

Basic Japanese and Basic Russian

Contact this candidate