Customer Service Representative

Krystal Cooper

****************@*****.*** - 252-***-****

Work Experience

Production Technician

Sandoz (Fountain Group)

Wilson, NC

November 2013 to December 2014

Responsible for packaging product using company's strict GMP procedures. Responsible for

understanding and interpreting batch records. Also responsible for learning a variety of SOP's and EOP's

while taking training sessions of so many hours per week on the computer. Responsible for setting up,

taking apart, and reassembling equipment in a sterile environment. Responsible for working as a team in

a professional manner.

Packaging Technician

Glaxo (Adecco)

Zebulon, NC

June 2012 to May 2013

Responsible for packaging clinical trial product using company's strict GMP procedures. Also responsible

for learning a variety of SOP's and EOP's while taking training sessions of so many hours per week on

the computer. Responsible for setting up, taking apart, and reassembling equipment in a sterile

environment. Responsible for understanding and interpreting batch records. Responsible for working as a

team in a professional manner.

Assembler/Machine Operator

Vishay

Smithfield, NC

September 2010 to March 2012

Responsible for assembling products using a variety of chemicals. Performed a variety of tasks using

strict company's GMP, PPE, and SOP procedures. Experience in clean room. Responsible for inspecting

products while assembling and detailed inspection before sending product to next station. Also

responsible for operating heavy machines for assembling products and small machines for cleaning

product.

Customer Service Representative

West Corporation

Rocky Mount, NC

September 2009 to March 2010

Responsible for Collections, answering customer's questions about billing, disconnects, and reconnects

to Comcast cable. A 3-week customer service class was required at beginning of position. Responsible for

using basic office equipment (copiers, fax machines, etc.). Maintained ongoing communications to review

programs, provide feedback, discuss new developments, and exchange information.

Electronic/ Mechanical Assembler

Aerotek/Siemens

Wendell, NC

May 2005 to March 2007

Responsible for Assembling wires and mechanical objects using small tools such as crimpers, strippers,

etc. Also responsible for reading and interpreting blue prints and schematics. There was also follow up

class on reading and understanding blue prints and schematics.

Assembler/Packer/Shipper/Production Assistant

Manpower/Eaton, ConAgra, Bayer

Clayton, NC

March 2002 to May 2005

Responsible for electronic/mechanical assembly operating small machines. Blue print reading classes

were provided (EATON). Responsible for packing products in packages in clean environment using strict

GMP (ConAgra).Responsible for helping with all packaging lines including learning a variety of SOP's,

dissembling and reassembling equipment per process. Responsible for room wipe down. (Bayer).

Responsible for picking and packing product based on customer needs in a shipping and packaging

environment. (PERGO).

Education

Pharmacy Tech Training Program

Wilson Community College -

Wilson, NC

May 2012 to August 2012

Accounting

Wilson Community College -

Wilson, NC

August 2007 to May 2008

Skills

Packaging, Pharmaceutical, Wiring, Blueprint and schematic reading

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