Customer Service Information Technology

Chandni Kaul

*******@*****.*** 518-***-****

Education

University at Albany State University of New York, (Albany, NY) Jan 2011-

May 2015 Bachelors of Science in Information Science Degree

• Minor: Business Administration, Cumulative GPA: 3.2/4.0

Bryant & Stratton College, (Albany, NY) May 2009- Aug 2011

Associate of Science Degree

• Major: Information Technology Security, GPA: 3.84/4.00

Experience

XO: Get Opinions Fast App- SetMeUp Inc., (Albany NY) Jan 2015- Present

Student Intern

• Analyzed growth metrics such as daily active usage, retention, and acquisition rates to accurately assess a viral

coefficient

• Implemented tactical marketing strategies to drive down acquisition costs to less than 1/10th the industry standard

• Created ad-hoc reports, import and scrub data based on criteria and maintained performance reports

• Led a team of copywriters for Singled Out through a three-week time period where we produced over 100 questions

within

the app Manage and develop sites that utilize the enterprise level CMS Web Solutions Management Server by Open Text

• Executing, controlling, and closing web content implementation tasks of new site design integration

State of New York: Office of Information Technology Services, (Albany, NY) July 2013- Nov 2014

SSL/VPN & Communication Infrastructure and Operation Intern

• Evaluated network security products as needed including but not limited to SSL & Client VPN technologies and network

load balancers

• Identified mandatory and desirable feature sets, developed assessment strategies, tested equipment, and coordinated

vendor presentations

• Monitored and analyzed data system utilization, vendor invoices and trouble log files and ensured the effective

performance and robustness of the data communication environment

• Secured Juniper Product Group with Firewall/VPN, inline intrusion detection, troubleshooting and prevention systems in

Windows Mainframe both internal and external threat analysis and cyber-security intelligence methodologies by releasing

major and minor software applications

• Developed web applications, add-ons and enhancements using Prototype, HTML, CSS, XML and other technologies

• Operated, maintained and documented of network support tools managed by Enterprise Infrastructure Services

• Recommended, monitored and researched on network upgrades, segmentations and changes to the network for security

risks

Bryant & Stratton College, (Albany, NY) Aug 2010- July 2013

Administrative Assistant/ Internship with Information Technology Department

• With a high level of customer service, answered busy switchboard, maintained professionalism and handled disputes

• Created Microsoft Access and Excel reports, import/export tables, create queries, macros and reports

• Installed, maintained, and updated the database environment

• Supported highly available access model for the students performing changes in a manner that minimizes downtime

Skills

• Operating System: UNIX, MS DOS, Windows (98/2000/XP/2003/Vista/2014)

• Databases/Web Application: SQL, Oracle CRM, HTML 5, CSS, PHP, EBSCOHost

• Application: MS Word, Excel, Access, PowerPoint, Visio, Outlook, SharePoint, Red Dot

• Other Software: UNITY 3D, Dreamweaver, Flash Player, Google Analytics, WordPress, Drupal, Tinkercad, Agile

• Networking Tools: Cisco Works, Data Center Manager, Configs Manager, TCP/IP, SSL, VPN, Firewalls

• Soft Skills: Public Speaking, Event Planning, Organized, Leadership, Professional Etiquette, Networking, and Sales

Extracurricular

Indian Student Association (Vice President) Jan 2014 -Present

Associates of Latino Professional’s in Finance & Accounting (Director of Marketing) Aug 2012 - Jan 2014

Award

Dr. Seth Spellman Academic Achievement Award and Dean-List Award

Volunteer

Social Robotics Club and American Cancer Society

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