Customer Service Desktop Support
Resume:
Wendell Taylor Conway
Philadelphia, Pennsylvania 19123
Phone: 215-***-**** Email: **********@*******.***
Desktop Support
Diligent and highly motivated technology guru in public and private sector, applying over twenty (20) years of
computer support, network support, software support, and software training, to achieve mission critical goals.
• Demonstrated expertise hardware and software installation and configuration.
• Provides timely and concise explanations and work-a-rounds to all levels of users.
• Installs and configures, servers, wired and wireless networks as well as network printers and other
devices.
• Specializing in custom formatting in word processing, spread sheets, databases, and presentations.
• Over ten (10) years experience in remote access, email administration, and document creation.
• Organizes and executes computer deployments and laptop configurations.
• Ten (10) years of Project Management Experience.
Software
Microsoft DOS, Microsoft Windows 3.1-8.1, Microsoft Windows NT 4.0, Exchange Server, Microsoft SQL
Server, FoxPro, Microsoft Office 97-365, Corel WordPerfect Office Suite, GroupWise, Lotus Notes, Adobe
Master Suite Collection 4.0-6.0, TeamViewer 10, Skype, Document Management Software, Remote Access
Software, IOS 4.x-5.x, Norton Ghost and various imaging software, various VPN software, etc.
Professional Experience
SL White Cleaning Services Philadelphia, PA
Computer Specialist 05/2006 – 04/2015
• Locate, investigate, and acquire venders to ensure proper and adequate services were available.
• Oversee the installation and configuration of said services.
• Analyze and determine hardware and software needs.
• Purchase all hardware pertaining to IT functions for the business.
• Purchase software and licensing.
• Implement asset management procedures.
• Install and configure servers, pc’s, and printers.
• Install and configure all software.
• Install and configure Intellex DMS.
• Create and maintain All business forms
• Train employees on the use of new network and software.
• Desktop support of all users in the company
• Break fix and helpdesk for the company.
Wendell Taylor Conway
• Create databases which streamlined entire business process resulting in thirteen percent (13%) and
efficiency increase and four percent (4%) client increase.
Computer Consulting Philadelphia, PA
Self Employed 01/2006 = 02/2007
• Website Design
• Maintain sites and flash apps using Adobe CS 4 & 5 Master Suites.
• Maintenance and repair of pc’s, printers, servers, etc.
• Introductory through advanced training for computers and software packages, both retail and
proprietary.
Ashley-Lynn Associates Philadelphia, PA
Systems Administrator 01/2005 – 11/2005
• Install and uninstall wireless network in buildings.
• Deploy and maintain servers, pc’s, printer/copiers.
• Managed contractor/subcontractor/client relations.
FDJ of PA Philadelphia, PA
Judicial Aide I 06/2000 – 12/2002
• Training office staff in using Microsoft Office 2000.
• Creating and maintaining schedules for judges, personnel, and staff using Microsoft Office 2000.
• Supervising staff and personnel in office and court room settings.
Law Office of Bruce Trawick Philadelphia, PA
Computer Specialist 02/2001 – 04/2006
• Locate, investigate, and acquire venders to ensure proper and adequate services were available.
• Oversee the installation and configuration of said services.
• Analyze and determine hardware and software needs.
• Purchase all hardware pertaining to IT functions for the business.
• Purchase software and licensing.
• Implement asset management procedures.
• Install and configure servers, pc’s, and printers.
• Install and configure all software.
• Train employees on the use of new network and software.
Wendell Taylor Conway
• Desktop support of all users in the company
• Break fix and helpdesk for the company.
RTA, Inc. Philadelphia, PA
Manager 10/2000 – 12/2004
• Supervise staff of 7 in sales and service.
• Maintain $2,500.00 operating cash for store.
• Implemented training for new recruits, speeding profitability.
GSA Philadelphia, PA
Desktop Support/Trainer 10/1999 – 04/2000
• Created and maintained databases using Microsoft Access and FileMaker Pro 5.0.
• Supervised five roll out teams in augmenting the current network.
• Trained Employees and IS staff in new Microsoft software and HP printers and scanners.
USAO Philadelphia, PA
Desktop Support/Trainer 04/1998 – 03/2000
• Install and implement network servers, pc’s, and software.
• Provide helpdesk and desktop support for over 1,000 employees and staff.
• Create, schedule, and teach class for new hardware and software.
Dechert, Price, & Rhodes Philadelphia, PA
Helpdesk Asst. Managers 02/1997 – 03/1998
• Manage helpdesk staff of 4 for swing shift hours of 3PM - Midnight.
• Troubleshoot and repair problems with network and remote access.
• Review, process, and recommend solutions for escalated calls.
Morgan, Lewis, & Bockius, LLP Philadelphia, PA
Helpdesk Technician 04/1995 – 01/1997
• Answer calls, record calls of user problems and solutions.
• Develop, test and implement solutions and work-around for bugs and viruses.
• Develop, test, and implement periodic training class and tips and tricks for Windows, Word,
WordPerfect and MS Access and FoxPro.
• Instruct other technicians on proprietary software.
Wendell Taylor Conway
Nicholas Panarella, Jr., Esq. Philadelphia, PA
Accounts Manager 08/1990 – 06/1993
• Collection of delinquent tax bill as co-council for city.
City of Philadelphia Philadelphia, PA
Dept. of Revenue 05/1981 -08/1990
Various Positions
• Clerk I through Collections Customer Representative.
• Collection of delinquent taxes.
USAF Great Falls, MT
Security Specialist 06/1979 – 03/1981
Education
University of Pittsburgh Pittsburgh, PA
Liberal Arts 09/1977 – 05/1979
• 51 Credits earned.
• No degree awarded.
Mitchell Prep High School Haverford, PA
• Diploma awarded 06/1977
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