Customer Service Representative
Resume:
Andrea E. Rosario
Brooklyn, NY 11238
Email: **************@*******.***
OBJECTIVE: To obtain a position that would allow me to utilize my interpersonal and
organizational skills in the customer service field.
SKILLS Motivated self starter; detail oriented; good communication skills;
Strong multi-tasking abilities; Reliable; Proficient in MS Word
EDUCATION:
Manhattan Vocational Technical High School New York, NY
High School Diploma (Academic)
EXPERIENCE:
2/14 to present Phoenix House Foundation Long Island City, NY
Administrative Assistant
Assisted in the day to day operations of office.
Maintained detailed record of all daily activities.
Screened calls and directed all inquiries to appropriate departments.
Reported directly to managing director.
4/08 – 11/13 Mitchell’s NY (Beverageuniverse.com) New York, NY
Customer service representative
Assisted customers with all inquiries.
Ensured quality service was being provided in regards to product line.
Acted as a liaison between management and customer.
Arranged potential sales via internet and other mediums.
Responsible for over 1,000 accounts being secured.
3/05 – 2/08 Deloitte & Touche New York, NY
Executive Assistant
Scheduled appointments and answered phones.
Assisted in the day to day operations regarding office issues.
Maintained detailed records of all activities.
Utilized internet search engines to perform investigative research.
Compiled reference data in regards to clients specific needs.
6/02 – 1/05 PSM Insurance New York, NY
Executive Assistant
Met daily with supervisor in regards to daily agenda.
Set up appointments and answered phones.
Filed all documents according to strict company policy.
Assigned to assist Administrative Assistant in various functions.
Typed and formatted documents according to specifications.
4/96 – 5/02 Barneys NY New York, NY
Sales Rep
Prepared high end merchandise for alterations.
Assisted customers with purchases.
Wrapped and boxed packages with attention to detail.
Created an environment of exemplary customer service.
References Provided Upon Request
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