Customer Service Sales

ANGEL CRAVALHO

*** * ******** **, *******, CALIFORNIA 94544 • 510-***-**** • *************@*****.***

» PROFILE

A SELF-STARTER AND QUICK LEARNER. VERSATILE SKILL SET WITH EXPERIENCE IN CUSTOMER SERVICE,

SALES, AND WRITTEN AND ORAL COMMUNICATION. RECOGNIZED SKILLS IN MENTORING AND MEDIATING

BETWEEN EMPLOYEES, AND IN LEADING TEAM PROJECTS.

CORE COMPETENCIES

● INVENTORY MANAGEMENT ● COMMUNICATION

● POS SYSTEM ● CUSTOMER SERVICE

● MS OFFICE APPLICATIONS ● CASHIERING

» EDUCATION

CHABOT COLLEGE, HAYWARD, CA

ASSOCIATES DEGREE, UNDECLARED, EXPECTED IN 8/23/15

MINOR: PSYCHOLOGY- GENERAL

OVERALL GPA: 3.75

CURRICULUM HIGHLIGHTS: WORLD MYTHOLOGY, INTRODUCTION TO MANAGEMENT 101, PSYCHOLOGY

101, SPANISH 1A, SPANISH 1B, FRENCH 1A, DEVELOPMENTAL PSYCHOLOGY, CALCULUS, STATISTICS

» SKILLS

LANGUAGES:

MINOR KNOWLEDGE OF SPANISH AND FRENCH

» WORK EXPERIENCE

BOOST MOBILE, SHIFT LEADER HAYWARD, CALIFORNIA

SALES ASSOCIATE, 2014

● ASSISTED CUSTOMERS IN ACTIVATING CELL PHONES

● INFORMED CUSTOMERS (AND AT TIMES EMPLOYEES) ABOUT AVAILABLE OR UPCOMING PHONES UPON

OUR SELECTIONS.

● INCHARGE OF GREETING NEW CUSTOMERS AND ASSISTING THEM IN CHOOSING THEIR PLANS OR CELL-

PHONES.

FRESH & EASY, TEAM LEADER, HAYWARD, CALIFORNIA

SALES ASSOCIATE, 2008-2011

● CONSTANT USE OF AN ACTIVE AND FRESHLY UPDATED POS SYSTEM

● PARTICULARLY GREETED REGULAR CUSTOMERS AND ASSISTED IN DAILY DISRESPANCIES

● INCHARGE OF GREETING NEW CUSTOMERS AND TRAINING NEW EMPLOYEES AFTER A YEAR OF SERVICE

BLACK BEAR DINER, WAITER HAYWARD, CALIFORNIA

SERVER, 2014-2015

● GREETED NEW CUSTOMERS AND OLD CUSTOMERS, TAKING THEIR ORDERS AS WELL AS MEMORIZING

OLD CUSTOMER’S ORDERS FOR FUTURE VISITS.

● CRAFTED AND SERVED BEVERAGES WHILE UNDERTAKING THE SATISFACTION OF OTHER CUSTOMERS,

ALLOWING THEM TO BE CONSTANTLY ABLE AND HAPPY.

» ACTIVITIES

GOOGLE CODING INTERNSHIP, MOUNTAIN VIEW, CALIFORNIA

VOLUNTEER, UPLIFTING KIDS (OVER 3 YEARS SERVED) HILL VALLEY, CALIFORNIA

● TUTORED STUDENTS

● PROVIDED COUNSELING FOR STUDENTS WHO FELT EMOTIONAL DISTRESS OR STRESS FROM

SCHOOL OR AT HOME

● WATCHED OVER CHILDREN PROGRAMS AND LEAD IN COMMUNITY PROJECTS

MATT JIMENEZ COMMUNITY CENTER, HAYWARD, CALIFORNIA

● TUTORED STUDENTS

● PROVIDED COUNSELING FOR STUDENTS WHO FELT EMOTIONAL DISTRESS OR STRESS FROM

SCHOOL OR AT HOME

● WATCHED OVER CHILDREN PROGRAMS AND LEAD IN COMMUNITY PROJECTS

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