Customer Service/Help Desk/Sales Representative

Kenjeray Bennett e-mail: ***************@*****.***

Mobile: 808-***-****

**** ****** ******, ****** **** MD, 20912

Objectives

To serve and lead individuals with a combination of Information Technology and customer

service and to improve work environments I am a part of, with competence and positive outlook

Education

College

Norwich University Northfield, Vermont

Washington Adventist University Takoma Park, Maryland

High School

North Point High School Waldorf, Maryland.

• Cisco Network Associate Class

Experience

Event Specialist

Crossmark CORPORATE OFFICE: 469-***-****

March 2015-Present

• Demonstrates various products including food and household items.

• Is accountable for working with teammates for cleaning workstations and used utensils.

• Ran a solo event outdoors.

• Used People skills to overcome language barriers as well as aid customers in making

decisions.

• Is in charge of getting supplies for various events and improvising when needed.

• Brought a positive atmosphere to members entering and leaving the club

IT Technician

Washington Adventist University 7600 Flower Avenue Takoma Park, MD 20912

October 2012-December 2014

• Resolved various computer software problems to include restoring virus and worm

infected files on laptops and desktop computers.

• Delivered computers and components to customers as needed.

• Updated computer labs and checking for wireless stability.

• Supported the Windows 7 Platform and have experience on the Snow Leopard OS.

• Excellent customer service experience and project lead for several of the mobile labs

Washington Adventist University uses for various functions.

Sales Representative

Vector Marketing 3373 Leonardtown Road, Waldorf MD 20601

June 2012- August 2012

• I completed a three day Sales/Marketing Training Seminar, as well as, 10 initial practice

appointments with personal contacts.

• I learned to create superb personal referrals from customers, personally set up all

appointments with potential clients over the phone, and performed 1-hour in-home sales

presentations on a weekly basis.

• This taught me how to build rapport and effectively communicate with clients as well as

practice sales closing techniques and helped me sell over $3900 of the product line.

• This enabled me to attended Regional Business conferences and sales workshops on

referrals, closing and working with customers.

IT Technician

Norwich University 158 Harmon Drive Northfield VT 05663

Sep 2010 – May 2011

• Resolved various computer software problems to include restoring virus and worm

infected files on laptops and desktop computers.

• Delivered computers and components to customers as needed.

• Supported the Windows 7 OS.

Office of Academic Research Intern

Norwich University 158 Harmon Drive, Northfield VT 05663

Nov 2010 – May 2011

• I input and organized information into literary database for all professors.

• Made all published work more easily accessible.

Volunteer work

Waldorf SDA Church

Nursing Home (2006-2010)

• Visited every 3rd Saturday for an hour to sing and pray with the elderly

Deacon (2008-2011)

• Picked up offering as a part of Church Service

• Greeted members and visitors

Teen Leaders in Training (TLT) (2006-2010)

• Learned leadership techniques in order to lead peers

• Practiced developing up and coming leaders

• Ran activities for Pathfinders and Adventurers

Pathfinder Counselor (2008-2010)

• Helped to teach honors to younger pathfinders

• Was in charge of chaperoning pathfinders to and from events

• Ran activities for Pathfinders and Adventurers

North Point High School:

• 4 years of Junior ROTC

Flight Commander

o

Squadron Commander

o

President of the Kitty Hawk Society

o

Wing Commander

o

• Robotics club

Vice President

o

Achievements

Pathfinder Master guide (2010-Present)

• Highest Award in Pathfinders

• Demonstrates leadership and diverse knowledge of survival and practical applications of

taught requirements

Mathematics, Engineering, Science, Achievement (MESA) (2006-2010)

• Diagram of a model heart

o 2nd place

• Effective Comminution (3 years)

o 1st places

o 2 2nd places

Model UN (2009-2010)

• Best delegation

• Best Dressed

• 3rd place Best speaker

Skills USA (2010)

1st place quiz bowl

•

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