Customer Service Representative
Resume:
Professional Summary
Skills
Experience
OLUWATOSIN ODIA
***** ********* ****** #, **** *******, 77099 TX (H) 713-***-****
*****.*******@*****.***
Accomplished Customer service Professional adept at effective multi-tasking and
achieving outstanding results in high-pressure environments. Proven experience in
both private and public sector with expert mathematical and analytical abilities.
Customer and Personal Service
Computers and Electronics
Management of Personnel, material
and financial Resources
Active Listening
Service Orientation
Coordination
Systems Analysis
Learning Strategies
Customer Service Representative 08/2014 to 01/2015
Acer management solutions – Houston TX,
Confer with customers by telephone and in person to provide information about
products and services and cancel accounts.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
Answer phone calls and direct calls to appropriate parties and take messages.
Prepare invoices, reports, memos, letters, and other documents, using word
processing.
Front desk/Customer Service Rep 05/2014 to 08/2014
Walmart – Houston TX,
Provide clerical support to other departments.
Review operating practices and procedures to determine whether
improvements can be made in areas such as workflow, reporting
procedures, and expenditures.
Answer phone calls and direct calls to appropriate parties and take messages.
Education
Resolve customer complaints or answer customers' questions regarding policies
and procedures.
Discuss job performance problems with employees to identify causes and issues
and to work on resolving problems.
Customer Service /Call center agent/Front Teller 04/2008 to 05/2014
Zenith bank International – Lagos LA,
Manage and maintain executives' schedules.
Prepare invoices, reports, memos, letters, financial statements and other
documents.
Answer phone calls and direct calls to appropriate parties and take messages.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for
luncheons, for committee, board, and other meetings.
Supervise and train other clerical staff and arrange for employee training by
scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
Collect and deposit money into accounts, disburse funds from cash accounts to
pay bills and invoices, keep records of collections and disbursements, and
ensure accounts are balanced.
Greet visitors and callers and handle their inquiries and also direct them to the
appropriate persons according to their needs.
Operate office equipment, such as fax machines, copiers, and phone systems
and arrange for repairs when equipment malfunctions.
Schedule and confirm appointments for clients, customers, and supervisors.
Order and dispense supplies.
Supervise the work of office, and some other employees to ensure adherence
to quality standards, deadlines, and proper procedures, correcting errors or
problems.
Answer customer questions regarding problems with their accounts.
Locate and monitor overdue accounts, using computers and a variety of
automated systems.
Receive and record bank cash, checks, and vouchers.
Perform teller duties as required.
Bachelor of Science : Computer Science Dec 2015
Lagos state university Lagos - LA,
Associate of Science : Computer Science Oct 2006
Grace Polytechnic Lagos - LA,
High School Diploma : May 2003
Marywood Grammar School Lagos - LA
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