Customer Service Manager

JOSE J LARA

*** ******* ****** 979-***-**** / 979-***-****

Columbus, Texas 78934 ************@*****.***

Career Objectives

Seeking a position as an Industrial Laborer.

Summary of Qualifications

Material Mover (5 years 3 months); Unloader/Processor (2 years 5 months); Shift Manager (11 months);

Car Hop (1 year); Waiter/Dishwasher/Cook (11 months);

Work History

Walmart Distribution Center - Sealy, Texas Aug 22, 2012 - Jan 12, 2015

Unloader/Processor

• Trained new employees

• Conducted Crown Stand-up forklift training (3500/5500 series)

• Processed freight using RDS system

• Unloaded freight from trailers

• Attended team safety meetings

• Performed housekeeping duties

McDonalds - Sealy, Texas Aug 01, 2011 - Jul 06, 2012

Shift Manager

• Scheduled staff and set daily goals

• Maintained inventory control

• Stocked received inventory

• Trained staff to provide quality customer service

• Ensured that all crew trainers stayed on task

Sonic Drive-In - Columbus, Texas Jul 01, 2009 - Jul 01, 2010

Carhop

• Responsible for drive thru window orders

• Served orders to customers

• Stocked received inventory

• Cleaned grills and equipment prior to closing

Maria's Restaurant - Columbus, Texas Aug 01, 2008 - Jul 01, 2009

Waiter/Dishwasher/Cook

• Maintained a clean/sanitized kitchen/utensils

• Prepared and delivered food to customers

• Operated a touch screen cash register

• Unloaded delivery truck and stocked shelves

• Kept work area clean

Education

Columbus High School - Columbus, Texas

High School Diploma

Computer Skills

• Email Software (Outlook, Thunderbird, etc.)

• Internet Browser (Internet Explorer, Firefox, etc.)

• Peripheral Devices (Scanners, Printers, etc.)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc.)

• Spreadsheet Software (Calc. Excel, etc.)

• Utility Software (Virus, File Compression, etc.)

• Word Processing Software (Word, WordPerfect, etc.)

Language Skills English - Excellent (Read Write Speak) / Spanish - Excellent (Read Speak)

Driver's License Class C - Standard Driver's License

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