Senior IT Manager

*********@*****.***

Phone: 512-***-****

Jeff D. Gall

https://www.linkedin.com/in/jeffdgall

Accomplishments

Raised 10 Dell facilities IT Infrastructure globally as Manager of the

Manufacturing Project team

Reduced the Global Printer Management budget by 2 million dollars

Consistently exceed Response, Restore and Customer Satisfaction Metrics

across all teams

Consistent Tell Dell Team Member Survey Champion

Relevant Skillset

People Management Project Management Program Management

Vendor Management Service Level Management Remote/Global

Management

Contract Negotiation Budget Management Continual Process

Improvement

Work Experience

Senior IT Manager - Dell Inc. - January 2007 - May 2015 (8.5 years)

Executive Solutions, Global Printer Mgmt., Legacy Plano and US Acquisition

Sites

-Executive Solutions Service Desk and Onsite team: provided end-to-end IT

services to Dell's Executive Population and respective Administrative

Assistants.

-Global Printer Management: responsible for all printing and imaging

devices within Dell facilities globally, vendor management, contract

negotiation, 3+ million dollar budget and 3500+ devices.

-Plano, TX, Herndon & Reston, VA, Washington D.C. & Canton, MA: IT Site

services team of systems engineers with differing skillsets, responsible

for supporting all IT infrastructure.

IT MFG Operations Manager - Dell Inc. - February 2003 - January 2007 (4

years)

Manufacturing Onsite and Project team manager: managed a team of

technicians and project managers, delivering onsite IT services in Austin,

Ohio & Nevada, as well as project management implementations in the US,

Brazil, Poland and Malaysia.

IT Lead LAN/WAN Analyst IV - Dell Inc. - October 1998- January 2003 (4

years)

MFG IT Onsite Analyst and Team Lead supporting 11 Austin based Dell MFG

facilities. Support provided for notebooks, desktops, hardware, software,

operating systems, network and process troubleshooting. Additional

responsibilities included delivery of MFG projects, including site

infrastructure implementation in the Reno Fulfillment Center and Nashville

MFG facilities.

Experience prior to Dell

The Ontra Companies Inc. - Austin, TX System Administrator

1997-1998

Tech Support Team - East Detroit, MI IT Consultant and Technician

1995-1997

Education

2015 ? Master of Business Administration / Management Information Systems

2005 ? Bachelor in Business Management / Management Information Systems

1997 ? Associate in Business Administration / CNA / Information Systems

Certification History: ITIL Foundations, BPI Green Belt, CNA, CCNA, MCSE+I

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