Customer Service Manager
Resume:
Mary joy E. Labordo
Sogod Lot. *, Brgy. Apopong, General Santos City
Contact #: 093********
Email add: **************@*****.***
Qualification: Experience, Knowledge, Versatile and people oriented.
Objective:
1. To share my knowledge and skills.
2. To overcome all targets for the successful of the company.
Personal Data:
Nickname : Joy
Birth date : February 24, 1984
Birth Place : Tumbras Midsayap, North Cotabato City
Weight : 51 Kg
Height : 53
Citizenship : Filipino
Religion : Roman Catholic
Mothers Name: Yolanda E. Labordo
Occupation : Housekeeper
Fathers Name: Teodoro H. Labordo
Occupation : Farmer
Address : Midsayap, North Cotabato City
Educational Background:
Kabacan Pilot Elem. School, Kabacan North Cotabato Yr. 1995-1996
Salunayan High School, Midsayap North Cotabato Yr. 2000-2001
Gensantos Foundation Inc. College, Gen. San. City Yr. 2006-2007
Course: Bachelor of Science major in Management Accounting
Employment Records:
Company Name : Sara Lee Direct Selling
Position : Independent Business Manager Assistant (Part time Job)
September 2004 to September 2006
Company Name : ARMCO Food Chain Incorporated
Position : Service Crew (SPES)
June 1 to August 31, 2005
Company Name : Socsargen County Hospital
Position : On-the-Job Training
Business Office
Receivables
Nov. 20, 2007 to Jan. 25, 2008
Company Name : Julies Bakeshop, Calumpang, General Santos City
Position : Secretary/Branch Supervisor
Nov. 2007 to Feb. 2011
Company Name : Perfect Image Photo Lab.
Position : Management Trainee/Branch Head Assigned in KCC Branch
Feb. 21 to June 30, 2011
Position : Management Information System OIC Head Office
July 1 to December 2011
Position : Area Coordinator/Area Manager Head Office
January 15 2012 up to January 2015
Position : Human Resource Coordinator
Gensan Feedmill Inc., BMEG Silway 7, General Santos City
January 12 up to now
Job Duties and Responsibilities:
Sara Lee Direct Selling
1. Entertain the Independent Group Supervisor to their needs and wants. (product
and services)
2. Record Accounts Receivable.
3. Monitor the daily sales.
4. Conduct regular meeting to the Independent Group Supervisor with the
Independent Branch Manager regarding the achievement of sales.
Julies Bakeshop
Monitor and checked the stocks inventory every week.
1.
Prepared Ending Inventory and Order of the stocks.
2.
Reviewed the daily sales.
3.
Evaluate the employees performance based on each category.
4.
Update issues and concern with the approval from the top management on how
5.
to improve the sales of the branch.
Responsible in all stocks of the branch.
6.
Conducted Regular Meeting to the staff concerning on how to reach the sales
7.
target every week.
Make a strategic plan for the next month.
8.
Preparing weekly Payroll.
9.
Gensan Perfect Image Photo Lab.
1. Handling 7 branches.
2. Get the issues and concern gathered from the branch.
3. Conduct regular meeting to the branch supervisor.
Agenda:
Store and Staff performance
a.
The achievements of sales target every month.
b.
Update Issues and Concern.
c.
Store improvements.
d.
Informing the branch supervisor to conduct also monthly meeting to their
e.
staff.
4. Preparing Monthly branch evaluation.
a. Stocks Inventory.
b. Stocks Display.
c. Staff performance. (Category)
i. Proper Grooming
ii. Cleanliness of area
iii. Rendered customer service and marketing strategy (Suggestive
selling).
d. Update the sales target for the next month.
e. Competitors check.
i. Price
ii. Promo
5. Branch Visit every week in Gensan Area.
a. Acquire the issues and concern from the branch supervisor.
b. Check the staff grooming.
c. Check the store cleanliness and orderliness of the stocks.
d. Competitors check
i. Price
ii. Promo
6. Interview and conduct orientation to the newly hired staff.
7. Present Business review monthly.
8. Make a strategic plan for the upcoming year.
Gensan Feedmill
1. Hiring
2. Remittance (SSS, Phil-health and Pag-ibig)
3. Employees Relation
4. Payroll
Personal Referral:
Nilo Mahusay Audit Supervisor Perfect Image Photo Lab, Gen.San. City
Contact #: 093********
Jeanelyn A. Calong General Manager Perfect Image Photo Lab, Gen.San. City
Contact # 092********
Achievements:
Customer Service Improvement Seminar
Training Roon, 4th Floor, Perfect Image Building
Roxas East Avenue, General Santos City March 18, 2011
Certificate of Attendance
Training Roon, 4th Floor, Perfect Image Building
Roxas East Avenue, General Santos City August 10, 2011
Empowerment
Area Coordinator /Area Manager Training
Roxas 4th floor, Perfect Image Building
Roxas Avenue, General Santos City May 18 to 19, 2012
Customer Service 101 Orientation
Roxas 4th floor, Perfect Image Building
Roxas Avenue, General Santos City June 14, 2012
Contact this candidate