Manager Customer Service
Resume:
David Price
*************@*****.***
Attention Hiring Committee,
Please accept the attached resume as an expression of interest for the Retail Store Manager
position with Synergie Hunt International. As a business professional of over fifteen years, I am
passionate about delivering process improvements and enhancing performance for various
companies, from well-established corporations to start-ups. I have received numerous
recognitions throughout my career for implementing strategies that either promote cost-savings or
generate significant new revenue. I am submitting my resume for your consideration.
I am currently the Director of Sales and Operations for Vinci Education Corporation; a hardware
and software company that sells educational solutions to school boards and parents. These
packages include patented tablets, educational games, and a learning management system for
parents and teachers to track progress.
I am accountable to the company’s sales, marketing, and support, and take ownership of the P&L.
I am also the project manager for school implementations. Working with education specialist and
our It development team, I oversee the specialized course alignment, LMS functionality, and
device mapping, to ensure the customer receives a polished product on launch. As the account
executive, I maintain relations with our large retail partners and other high-profile customers.
Communication is key to any successful business. Utilizing excellent oral and written skills, I
communicate easily with other staff as well as with external vendors and clients. I am known to
lead by example and set the pace for other managers to follow. I am very proficient with IT
systems and MS Office applications, working daily with spreadsheets, CRM/ERP applications, and
databases.
I look forward to having the opportunity for an interview. Please feel free to contact me anytime at
613-***-****. Thank you for your time and consideration.
Yours Truly,
David Price
David Price
*************@*****.***
Professional Profile:
High-energy Business Development and Process Professional
Successfully built high-performing teams through setting clear expectations, winning trust and
getting buy-in from all individuals
Able to explain complex systems to clients, such as learning management enterprise software
Strategic planner for both short-term and long term success
Summary of Management Skills:
Develop and maintain many high-performing teams
Analyze KPI and build plans to achieve
Monitor P&L and identify opportunities
Prepare work schedules to ensure the workflow meets or exceeds standards
Responsible for payroll and service levels
Complete all necessary reports in a timely and accurate manner
Drive proactive communications and lead by example
Competencies:
KPI-driven detail oriented problem solver personable team player self-motivated dedicated
reliable creative quick learner analytical high level of integrity
Software Experience:
CRM - SalesForce OpenTaps
ERP - Oracle QuickBooks OpenERP (Odoo) SAP
MS Office - MS Word MS Excel MS Power Point
PM tools - MS Project Basecamp Zoho Projects Jira
Marketing - Mailchimp SurveyMonkey Facebook Twitter HootSuite Adwords
eCom portals - CommerceHub SPS Commerce
Vendor Portals - Best Buy Walmart Amazon Seller Central Amazon Vendor Central
Website Tools - WordPress Joomla Ms Publisher Basic HTML Coding
Business Intelligence - Google Analytics SAS Klipfolio
David Price
*************@*****.***
Work Experience:
Vinci Education Corporation
Director of Sales and Operations, North America
2013 – Present
I ensure the efficient daily operation in all departments, from sales, to marketing, to support, to projects.
Extensively using CRM, I am responsible for building new relationships and growing with existing.
Other duties include:
Set and measure KPI for sales, service, and warehouse teams
Analyze P&L and EBITDA, for growth and savings opportunities
Manage ongoing projects and monitor risks to ensure timely deliveries
Design and implement process policies to achieve business goals
Interview, hire, train, and conduct performance reviews
Conduct regular update meetings with all teams
Engage existing clients
Manage 3PL partners throughout North America
Overall business expense analyses and project ROI on new projects
Sears Canada Inc.
Sales and Operations Manager
1999 - 2013
I ensured customer service and quality standards were exceeded. I championed high-dollar B2B deals
with our Major Appliances department, and was responsible for supply chain management, project
management, as well as cost and revenue optimization. I grew my professional portfolio through
managing many different aspects of Sears during my thirteen-year career. Starting from investigator to
Security Manager, I was then groomed for executive-level positions by taking on roles such as Sales
Manager and Operations Manager.
Responsible for human resources, customer service, sales, and administration
Measured KPI, P&L, and EBITDA to identify opportunities for growth and profitability
Maintained a positive work environment and resolve associate concerns
Analyzed and adjusted payroll to be distributed to Department Managers
Active in all culture building initiatives and facilitate ongoing implementation
Ensured the efficient and safe operating procedures of all material handling equipment
Managed weekly payroll and scheduled to needs of business
Directed and engaged staff to take initiatives to grow the company
Recruited commission associates in big ticket departments
Education:
University of Manitoba
Bachelor of Arts, 2009
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