Customer Service Specialist

**** ** **** ********@*****.**

Ave. m

Los Angeles, Ca. 310-***-****

90301

Tiffany Gainer

Experience

*/**** - ******* (Contract Position)

Law Offices Of Charles Agege

Judgment Recovery / Settlement Specialist: ($10

million file)

Heavy Skip Tracing for the purpose of locating the

debtor using Locate Plus.

Negotiated a meeting upon locating the debtor.

Communicated with the clients and the debtor via

emails & conference calls.

Heavy research regarding the debtor's business

history & assets.

Debtor supplied Bank Statements, Tax Returns, &

other financial information.

Negotiated settlement offer to satisfy the

judgment.

Followed FDCPA laws.

2/2010 - 03/2015 Brachfeld Law

Group

Judgment Recovery Specialist

Heavy outbound calls.

Negotiated settlements and hardship payment plans.

Composed documents that reflected settlement or

payment plan agreement.

Processed documentation needed for Bank Levies.

Processed documentation needed for Wage

garnishments.

Heavy skip tracing for the purpose of locating the

debtor & or debtor assets.

Followed FDCPA laws.

12/2004-11/2009 DRC Services Group

Unit Leader/Commercial Collections/Subrogation

Recovery Specialist:

Received and made hundreds of inbound and outbound

calls on a daily basis.

Negotiated payment plans and settlements.

Recovered insurance related claims and

delinquencies.

Composed written documents that resulted in

payments.

Processed heavy skip tracing.

Managed a staff of 30 and trained new hires.

2/2001-12/2004 The Best Service Company

Collections Representative/Customer Service:

Made hundreds of outbound calls on a daily basis.

Received inbound calls from customers regarding

collection issues.

Processed heavy skip tracing and asset search for

litigation preparation.

Recovered large balances from loans, overdrafts and

auto deficiencies from customers.

Drafted and mailed outgoing correspondence

pertaining to payment agreement to customers.

1/1999-01/2001 The Academy of Motion Pictures

Arts and Science

Press Coordinator: (Two year contract position)

Made domestic and international outbound calls to

press companies daily.

Coordinated press locations for interviews at red

carpet events.

Received inbound calls from the press, academy

members and celebrities regarding upcoming events.

Processed proper documentation needed for press to

attend events.

Coordinated guest list and invitations to events.

Handled special administrative projects when

needed.

Education 8/1993-6/1995 West Los Angeles College

A.A., Business Administration

Contact this candidate