Customer Service Care
Resume:
Resume
LINA DUNLAP <**********@*****.***> Wed, Jan 22, 2014 at 3:21 PM
To: **********@*****.***
Lina Dunlap
Indianapolis, In 46229
**********@*****.***
Objectives:
To unite with an organization where I can utilize my talents and skills adding growth and promotions of the
company. My strong work ethics, commitment to excellence and ability to work independently or as part of a
team will be an asset to any organization.
Qualifications:
Skills
*Microsoft, Word, Excel
*Accounting
*Ability to strive and succeed in stressful fast-pace environments
*Strong communication skills with both internal and external customers
*Excellent organization skills
*Highly motivated and self starter
*Deals well with constructive criticism and take directions effectively
* Have work experience as a Leasing Agent, Personal Banker at Chase Bank and AT &T.
* Over 40 years in customer service.
*Over 15 years in a management position
WORK EXPERIENCE
Finish Line Corporation
Senior Customer Care Representative
May 2009-October 2013
Working in a high volume call center by providing front line support to customers and representatives. Assisted
with coaching, training, QA scores for all reps in the call center along with assisting customers to keep my QA
scores above average. Ranked in the top 15 out of over 95 representatives. Always exceeded by goals personally
and within the organization's policies and procedures.
Sallie Mae
Loan Acquisitions Representative
April 1999-August 2007
Worked with banks and schools assigned by increases/decreases of loan amounts, cancels/ reissues of checks,
status updates/demographic changes to student information in a thorough timely manner verbally and written.
Also assisted with adjustments, eligibility of all student loans assigned.
Education
Lock year College
Indianapolis, In
1986-1988
Major:
Business Administration
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